Customer Service - 3rd Shift (Graveyard) - Full-time

Awarded Top Workplaces in Utah by the Salt Lake Tribune – Discover is hiring for a Customer Service - Engagement Account Managers.

Are you persuasive, motivated and looking to move up in your career' Our Customer Service - Engagement Account Manager position is for you!

This would be working directly for Discover, not working for a 3rd party company that could lose a contract or through a staffing agency.

For our Customer Service - Engagement Account Managers benefits start DAY ONEof your employment:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (after one year of employment)
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and Sushi Fridays
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings

Our Graveyard Customer Service and Engagement Representatives fully engage our card members by responding to inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, or any other customer related inquiries.

Our Customer Service and Engagement Representatives will utilize their Friendly, Helpful, and Refreshing personalities to effectively respond to our customers’ inquiries as well as find opportunities to inform our card members of additional services such as card usage benefits and our world-class Cash Back Bonus Program.

Qualifications

Amazing Customer Service - Engagement Account Managers Have;
•Outstanding customer engagement skills.
•Excellent communication, negotiation, active listening, and complex problem solving skills.
•Must provide excellent customer service to create memorable experiences.
•Ability to work in a fast paced, goal oriented environment while ensuring compliance with department policies and procedures.
•High level of enthusiasm and professionalism.
•Must be flexible and adaptable to changing business needs.
•Must be willing to learn and promote card usage to our customers.
•Ability to effectively work in a team environment, and demonstrated proficiency with computer systems and equipment.
If you have provided GREAT Customer Service in any of the following areas, wed love to meet you;
• Retail
• Call Center
• Sales
• Collections
• Food Service (Waiter/Waitress)
• Hospitality/Hotel

Start Date: February 23rd
Paid Training Schedule: 3pm-11:30pm (5 weeks)
Schedule after training: 10:30pm-6am

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.