Customer Service Representative

Job Description:

• Answer incoming calls from customers who are inquiring about their energy bill
• Assist customers with questions about their account and rates they are being billed for their energy needs
• Educate new customers who are interested in enrolling about company services and the benefits of those features
• Update contact information including addresses, billing information, etc
• Toggle between multiple computer screens which contain information about customer account information, energy rate information, utility information, and billing information
• Retain customers who are trying to cancel services by offering promotions or rebates
• Update new customer information in the company database system

Work Environment:

• Call center environment.
• Professional dress required during the first day - business casual afterwards.

Qualifications:

• 2+ years of recent inbound call center experience
• Proficient with computers
• Stable job tenure
• Knowledgeable of call center KPIs
• High School Diploma/GED
• Professional written and verbal communication skills

Performance Expectations:

• Answer in excess of 80 calls daily
• Toggle between multiple computer screens to pull up and update customer information
• Maintain standard call center quality measurable

Interview Information:

• The client will not be conducting interviews. They are relying on Aerotek to conduct quality phone interviews, personal interviews, completed testing and obtain references for each new hire. New hires will be determined off the resume.

Training:

• The first week of training will primarily be in the training room to learn about company policies/procedures, product lines, performance expectations, job functions, etc
• The next few weeks of training will be on the floor shadowing senior representatives and doing some work in the training room
• If a candidate is catching on very quickly they will progress through training faster than average performers

Required Testing:

• WPM Typing Test (30 WPM Minimum)
• Basic Microsoft Excel Test (Above global average)
• Written Sample - Completed In Office

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.