Call Center

Customer Service Call Center Rep

Northwest Staffing Resources is currently recruiting for two Call Center/Customer Service Representatives for one of our clients in Woodinville, WA.  A fun fast-paced work environment that rewards high achievement!

*Must have reliable transportation, not bus accessible*

REQUIREMENTS:

• Experience in both sales and service oriented fields preferred
• Experience in a call center environment preferred
• Customer-centric written and verbal communication
• Accurate and quick keyboarding skills
• Comfortable multitasking with phone and simultaneous use of multiple computer programs
• Excellent telephone customer service skills
• Ability to sell over the phone
• Excellent written and verbal communication skills
• Excellent organizational and time management skills

 DUTIES & RESPONSIBILITIES:

• Answer incoming customer phone calls from multiple accounts
• Respond to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
• Process new customer orders from email, voicemail, fax, and phone
• Strives for first call resolution to all clients inquires
• Provides product information and answers questions regarding existing orders
• Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
• Impacts incremental sales by offering related or promotional items on every call
• Maintain exceptional attendance and punctuality
• Allows for flexibility and changes within the growing department
• Maintains high level of professionalism when interacting with internal departments, and customers
• Exhibits high level of customer service to ensure smooth operations and happy customers
• Contributes to overall success of the team by sharing best practices, and being open to learning best practices from other team members and leadership
• Contributes to a team environment which enthusiastically embraces goals and drives behaviors to meet and/or exceed them
• Consistently meet or exceed Sales and Service Level targets
• Other job duties and projects as assigned

SHIFT: Monday - Friday 6:00 AM - 3:00 PM or 8:00 AM - 5:00 PM 

PAY: $11.50 / hour

If you are an eager, motivated individual that meets the minimum requirements listed above, please send your resume or click app in the upper right hand corner. If you do not meet the qualifications for this position please review our other postings to apply for a position more suited to your experience!