Housekeeper - Full-time

DoubleTree by Hilton Hotel Austin

Housekeeper is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include: the ability to lift, bend, move heavy equipment; remain on one's feet for extended periods of time; and an individual who is team oriented and dedicated to providing excellent service and ensuring that IHR's highest cleanliness standards are met.

Position Title: Room Attendant Department: Housekeeping

Reports to: Floor Supervisor FLSA Designation: Nonexempt

Date Written/Revised:

POSITION PURPOSE:

To clean and stock guest rooms to ensure MeriStar's high standards of cleanliness.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

Average

Percent

of Time

25 • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.

20 • Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 50 lbs.

15 • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.

15 • Push and pull vacuum throughout entire room and empty trash

10 • Replenish amenities, linens, and supplies in guest room.

5 • Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.

Other:

Regular attendance in conformance with the standards, which may be established by MeriStar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

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Upon employment, all employees are required to fully comply with MeriStar rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.

• Report all suspicious persons, activities or hazardous conditions to the Security Department.

• Turn in all items found in employee's working area to Hotel Lost and Found department.

• Other duties as assigned such as assisting Houseperson when requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to push and/or pull equipment weighing up to 100 lbs.

• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

• Ability to communicate effectively with other employees, as well as guests.

• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of 13 rooms as specified by management.

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• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

QUALIFICATION STANDARDS

Education:

Any combination of education and experience that provides the required knowledge, skill, and ability. 8th grade education preferred.

Experience:

Prefer some previous housekeeping experience.

Licenses or certificates:

None.

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:

Prefer some previous understanding of the English language.

The Doubletree Hotel in north Austin, just off I-35 at Highway 290, minutes from downtown Austin, the State Capitol, the University of Texas, and Sixth Street entertainment district, is 20 minutes from Austin-Bergstrom International Airport. Known for its elegant Spanish Colonial style, the freshly renovated Doubletree Hotel Austin features 350 beautifully appointed rooms, upgraded suite accommodations, and a long list of amenities, like high-speed internet access and remote printing capability in every guestroom. Enjoy a brisk workout in our fully equipped hotel fitness center or a refreshing dip in our pool. Savor a relaxing meal in our Courtyard Cafe overlooking lush greenery and waterscapes of the inner courtyard, or enjoy the privacy of room service. Cap off a perfect day by gathering around the fireplace with your favorite beverage in the Courtyard Lounge. At the Doubletree Hotel Austin, we specialize in Weddings, Conventions, Corporate Events, Reunions, and Meetings, with 22,000 square feet of flexible meeting space. Business or pleasure, we look forward to welcoming you to Austin with our very special, signature warm chocolate chip cookie at check-in.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer