Customer Service Representative/Billing Rep

Job Description: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Work Environment: Call Center Environment
1st shift
Reports to Call Center Lead and Call center ops manager Qualifications: 2 years customer service experience

Ability to multi task through multiple screens of windows database, email and internet explorer. Performance Expectations: *Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
*Provide assistance to members and/or providers regarding website registration and navigation
*Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
*Process written customer correspondence and provide the appropriate level of timely follow up
*May coordinate member transportation and make referrals to other departments as appropriate
*Maintain performance and quality standards based on established call center metrics including turn-around times
*Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.