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General / Restaurant Manager - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 489 Emily Drive Clarksburg, West Virginia |
About this job
RESPONSIBILITIES/DUTIES/ACTIVITIES:
- Develops restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfaction.
-Plans, schedules and analyzes unit's daily and weekly staffing including future management needs, ensuring sufficient development and training of all employees.
- Exercises discretion in addressing changing demands of the business.
- Ensures that all menu items are prepared and served in accordance with Brand Standards.
- Maintains proper inventory levels for both food and nonfood items in accordance with company guidelines, using correct ordering procedures and efficient usage and yield application.
- Ensures guest satisfaction through directing operational execution of proper service in a clean and pleasant environment. Makes changes to the operation as necessary to ensure guest satisfaction. Enforces Brand Standards service requirements.
- Investigates customer feedback, coordinates response and provides guidance to management and employees to improve customer service. Informs appropriate supervisory personnel or Dennys Call Center, if appropriate, of significant customer complaints.
- Embodies, promotes and teaches values and nondiscrimination policies at all times in all aspects of restaurant operations including customer service, employment, public accommodations and community goodwill.
- Maintains financial performance to budgets, focusing on labor, cash, repair and maintenance, food costs, and operating expenses.
- Maintains awareness of local market trends, competitive stance and opportunities. Selects and implements appropriate local restaurant marketing programs, with assistance and guidance from the multi-unit supervisor and field marketing representatives.
- Creates and maintains a positive work environment, ensuring open communications. Communicates employee relations issues or problems to the General Manager and other supervisory and support personnel, as appropriate. Administers disciplinary process according to established procedures.
- Responsible for recruiting, interviewing, hiring and training of hourly employees.
- Develops restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfaction.
-Plans, schedules and analyzes unit's daily and weekly staffing including future management needs, ensuring sufficient development and training of all employees.
- Exercises discretion in addressing changing demands of the business.
- Ensures that all menu items are prepared and served in accordance with Brand Standards.
- Maintains proper inventory levels for both food and nonfood items in accordance with company guidelines, using correct ordering procedures and efficient usage and yield application.
- Ensures guest satisfaction through directing operational execution of proper service in a clean and pleasant environment. Makes changes to the operation as necessary to ensure guest satisfaction. Enforces Brand Standards service requirements.
- Investigates customer feedback, coordinates response and provides guidance to management and employees to improve customer service. Informs appropriate supervisory personnel or Dennys Call Center, if appropriate, of significant customer complaints.
- Embodies, promotes and teaches values and nondiscrimination policies at all times in all aspects of restaurant operations including customer service, employment, public accommodations and community goodwill.
- Maintains financial performance to budgets, focusing on labor, cash, repair and maintenance, food costs, and operating expenses.
- Maintains awareness of local market trends, competitive stance and opportunities. Selects and implements appropriate local restaurant marketing programs, with assistance and guidance from the multi-unit supervisor and field marketing representatives.
- Creates and maintains a positive work environment, ensuring open communications. Communicates employee relations issues or problems to the General Manager and other supervisory and support personnel, as appropriate. Administers disciplinary process according to established procedures.
- Responsible for recruiting, interviewing, hiring and training of hourly employees.
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