Member Services Representative I Job - Full-time / Part-time

Member Services Representative I needed for a contract opportunity with Yoh's client located in Campbell, CA

The Big Picture - Top Skills Should You Possess:

- Telephonic Customer Service experience
- Office/Clerical Administrative experience

What You'll Be Doing:

- Respond to member and provider questions in a call center setting
- Educates members and providers on scope of benefits and how to access services
- Documents and codes all contacts and follow-up actions regarding activities in the database
- Appropriately documents and handles grievances and appeals in accordance with established policies and procedures
- Maintains an effective and filing system to allow easy retrieval, re-filing and tracking of related files and departmental resources

What You Need to Bring to the Table:

- Bilingual- Spanish or Vietnamese
- Knowledge of customer service principles and practices
- Experience with Microsoft Word, Excel, Outlook, Data Entry
- Excellent verbal and written communication skills

Opportunity is Calling, Apply Now!

Recruiter: Emi Flaherty

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: PROF

MONJOB

Ref: 1052706

SFSF: HC