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Supvr, Billing Ops Prod Supp Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Charlotte, NC Charlotte, North Carolina |
About this job
Posting Job Title:Supvr, Billing Ops Prod Supp
Requisition #: 164283BR
Posting Location: Charlotte, NC, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a/an Billing System Production Support Supervisor for our IT Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Supervises the daily activity of a group of application analysts including a team of off-shore resources.
Ensures that the production support requirements are met by ensuring that requests are completed in a timely and accurate manner.
This includes but is not limited to application configuration, monitoring, production migration of custom programs, job scheduling, and application of software upgrades and hyper fixes. Serves as escalation point, assisting with resolution of issues.
Coordinates schedules to ensure appropriate coverage throughout each business day.
Sets the on-call schedule and approves vacation requests.
Provides coaching, training, evaluation, and discipline for team members.
Participates in weekly change management calls.
Coordinates and communicates maintenance windows.
Ensures that department policies are followed to ensure that internal, external, PCI and Sarbanes-Oxley compliance requirements are met.
Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to hosted divisions.
Participates as team member to assist with conversions and migrations to IT hosted platform as well as other special projects.
Works closely with field and corporate staff to evaluate business requirements related to the use and configuration of various IT business support applications.
Responsible for documenting procedures and working with technical writers to publish user guides and support documents.
Assists with end user training.
Job Requirements:
Experience supporting a large production billing operation.
Experience supervising a group responsible for a large number of batch processes and complex schedules.
Experience with IBM iSeries hardware and OS V6r1 or higher.
Proficient with use of Microsoft Office, MS Project, and Visio
Preferred Qualifications:
Excellent technical, communication, and interpersonal skills.
Demonstrated commitment to providing excellent customer care.
Experience using automated solutions from Helpsystems such as Robot Schedule, Replay, Alert, Reports, Sequel, Abstract, and Esend.
Experience using help desk ticketing systems.
Exposure to Aldon ' s LMI software for change management.
Experience with PCI and Sarbanes-Oxley testing procedures and audit processes.
Ability to professionally document processes and create test plans.
Project management experience.
Education and Experience:
Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Yes Travel % 5
Supervisory/Managerial Responsibilities:
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.
FCC Unit_TWC: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 164283BR
Posting Location: Charlotte, NC, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a/an Billing System Production Support Supervisor for our IT Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Supervises the daily activity of a group of application analysts including a team of off-shore resources.
Ensures that the production support requirements are met by ensuring that requests are completed in a timely and accurate manner.
This includes but is not limited to application configuration, monitoring, production migration of custom programs, job scheduling, and application of software upgrades and hyper fixes. Serves as escalation point, assisting with resolution of issues.
Coordinates schedules to ensure appropriate coverage throughout each business day.
Sets the on-call schedule and approves vacation requests.
Provides coaching, training, evaluation, and discipline for team members.
Participates in weekly change management calls.
Coordinates and communicates maintenance windows.
Ensures that department policies are followed to ensure that internal, external, PCI and Sarbanes-Oxley compliance requirements are met.
Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to hosted divisions.
Participates as team member to assist with conversions and migrations to IT hosted platform as well as other special projects.
Works closely with field and corporate staff to evaluate business requirements related to the use and configuration of various IT business support applications.
Responsible for documenting procedures and working with technical writers to publish user guides and support documents.
Assists with end user training.
Job Requirements:
Experience supporting a large production billing operation.
Experience supervising a group responsible for a large number of batch processes and complex schedules.
Experience with IBM iSeries hardware and OS V6r1 or higher.
Proficient with use of Microsoft Office, MS Project, and Visio
Preferred Qualifications:
Excellent technical, communication, and interpersonal skills.
Demonstrated commitment to providing excellent customer care.
Experience using automated solutions from Helpsystems such as Robot Schedule, Replay, Alert, Reports, Sequel, Abstract, and Esend.
Experience using help desk ticketing systems.
Exposure to Aldon ' s LMI software for change management.
Experience with PCI and Sarbanes-Oxley testing procedures and audit processes.
Ability to professionally document processes and create test plans.
Project management experience.
Education and Experience:
Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Yes Travel % 5
Supervisory/Managerial Responsibilities:
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.
FCC Unit_TWC: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCIT0047
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