Restaurant Team Member

Summary
Perform assigned workstation duties to ensure quality products and service are
delivered to our customers meeting Papa John's standards. Comply with Papa John's
uniform, appearance, and operations standards as defined in the Operations Manual,
Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local
laws and ordinances.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Perform assigned workstation duties including making quality products, preparing
ingredients, taking orders, providing quality customer service through positive and
professional interaction with customers by phone or in person, and acting with a
sense of urgency in everything they do.
Work as a team and assist each other by being on time for their shift, supporting
other workstations during their shift and completing all closing duties, including
cleaning, at the end of each shift. Enhance the company's image by complying with
uniform and appearance standards. Contribute to an atmosphere of teamwork,
energy and fun.
Accurately use the PROFIT System, process cash, check and/or credit card
transactions. Support sales efforts by suggestively selling to increase the check
average when taking an order. Protect the company's assets by maintaining
organized, safe and clean work areas; comply with safety and security standards at
all times.
Position Qualifications. To perform this job successfully, team members
must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
essential functions.
Competencies are classified as the work habits, attitudes, personal
characteristics, and behaviors that reflect how a person accomplishes the duties and
responsibilities of his/her job.
Commitment to Task: Demonstrates dependability and shows a sense of urgency
about getting results; willing to commit the hours it takes to get the job completed;
takes responsibility for actions and achieves results; overcomes obstacles.
Customer Focused: Commits to meeting the needs and expectations of the
organization's internal and external customers; builds and maintains a customer
base; delivers a high level of customer service; searches continually for ways to
increase customer satisfaction (i.e., customer feedback).
Flexibility: Adapts and changes course of action when appropriate; effectively
transitions from task to task; deals well with unresolved situations, frequent change,
delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or opportunities without
supervision; focuses on desired results and accomplishments; demonstrates clear
purpose, enthusiasm, and a can do attitude.
Teamwork: Works cooperatively with others to accomplish business goals and
objectives; asks others for their ideas and opinions; supports team's decisions;
contributes to the team's efforts.
Functional Skills.
Cash management skills
Physical Demands. While performing the duties of this job, the team member
is required to use hands repetitively, stand for prolonged periods, walk, grasp
firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team
member is frequently required to bend over, twist, reach above shoulder level, crouch or
stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion
and to look up and/or down, push and/or pull, and lift and/or move up to 50 pounds.
Occasionally, the team member is required to sit, climb, balance, and lift and/or move
over 51 pounds.
Work Environment. While performing the duties of this job, the team member
is required to work outdoors in various temperatures, in a noisy environment, near
moving mechanical parts, with dangerous equipment or sharp tools, and around fumes,
odors, dust, or toxic chemicals.
Additional Information
Must be 18 years of age or older to perform the following duties at Papa John's:
pizza loading, oven tending, pizza cutting, dough docking, dishwashing and pizza
delivery
Must be able to work long hours, scheduled or unscheduled, which will include
nights, weekends, and as emergencies arise
If cross-trained as a delivery driver, must have a driver's license valid under the laws
of the state(s) where the team member works, acceptable motor vehicle record,
proof of insurance, and satisfactory vehicle
Bilingual in certain markets
Non-exempt, hourly position
Provide additional documentation as required by individual states