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in Queensbury, NY
Senior Clinical Administrative Coordinator - Warren County, NY
Hours | Full-time, Part-time |
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Location | Queensbury, NY Queensbury, New York |
About this job
- Review all member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the Provider.
- Partner with the Practice's Administrative and Clinical staff while managing patient appointments and data between visits.
- Assist members in navigating their network of Providers by assisting with follow-up and Specialist appointments as needed.
- Assist with Program Eligibility verifications.
- Appropriate Referrals to Case Management staff.
- Interact with patients via telephone; Scheduling appointments.
- Perform Data collection, Data Entry and Quality monitoring activities, as applicable.
- Document case information completely, accurately, and in a timely manner.
- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
- Provide ongoing support and education to team members.
- Optimize customer satisfaction, and positively impact productivity.
- Will not conduct any evaluation or interpretation of Clinical data and will be supervised by Licensed and/or Certified staff.
- Adhere to corporate requirements related to industry regulations/responsibilities.
- Maintain confidentiality and adhere to HIPAA requirements.
- Other duties, as assigned.
This is a Telecommute position within Warren County, NY.
Requirements
Required Qualifications:
- High School Diploma/GED.
- Ability to travel approximately 25-75% of the time, depending on business needs, within approximately 1-hour radius of the job site to Provider offices, Member homes, or other locations within the service delivery area.
- 2+ years of Telephonic Customer Service experience.
- 1+ year of a Healthcare background with Medical Terminology familiarity of Clinical issues.
- 1+ year of working experience with Microsoft Word and Excel.
- 1+ year of knowledge of HIPAA Compliance requirements.
- Reliable transportation, valid Insurance, and a valid & unrestricted Driver's License within the State of NY.
- Data Entry skills, with a Typing speed of at least 45-50 WPM.
- Experience working in a Physician, Provider, and/or Medical Office.
- EMR (Electronic Medical Records) knowledge and experience.
At Optum, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multifaceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.