Performance Reporting Support Engineer - Plymouth, MN

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Provide support and maintenance of UnitedHealth Group contact center infrastructure and applications with the main emphasis on Nice Performance Manager formerly known as Merced Performance Suite. Incident and problem management, plan and perform maintenance activities, fulfill requests for system changes / additions as needed. This position will also work with other UHG IT in creating, changing, or decommissioning data feeds from other technologies into MyMetrics.  Developing the ETL process on those feeds is also part of this job.

Positions in this function are involved in all aspects of design, engineering and operations of the voice and data networks and related equipment. Provides project planning and implementation of new network systems and direct technical analysis of hardware, software and networks.

Primary Responsibilities:

• Complex troubleshooting skills


• Planning, organizational and leadership skills


• Excellent communication and interpersonal skills


• Proven ability to learn quickly

Required Qualifications:

• 3+ years of IT support experience


• 3+ years working knowledge of Windows server


• 2 + years experience with database structures such as in Oracle or SQL and writing SQL queries

Preferred Qualifications:

• Familiarity with the Nice Performance Manager / Merced


• Familiarity with file transfer technologies


• Familiarity with job scheduling


• Familiarity with ETL tools such as SSIS


• Contact Center technology experience 


• Proficient with MS Office                             


• Bachelor's Degree

UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Performance Reporting Support, Engineer, engineering, IT, oracle, SQL, ETL, SSIS, Plymouth, MN