Front Office Guest Relations Manager - Full-time

Guest Relations Manager              Full Time              Flexible Hours including weekends & holidays

Position Summary:

• To supervise the front desk, bell staff, concierge team, guest relations, concierge lounge and the PBX to strive towards total guest satisfaction.

• Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.

• Needs to be able to perform in all front office functions. Total responsibility for hiring, training and development of all associates working for the front office and PBX.

• Assist the Director of Front Office in all areas to ensure smooth operations.

Experience:

• Two year college degree or equivalent education/experience.  Minimum 2 years front desk supervisor or related experience. Ability to achieve positive guests relations and maximizes guest satisfaction.  Ability to handle cash and credit transactions. Ability to enforce all company rules and regulations.

Skills:

• Superior supervision, multitasking, decision making and time-management

Physical Job Requirements:

• Stand and walk for extended periods of time, see and read a computer screen and printed matter with or without vision aids, operate standard office equipment, use a telephone, hear and understand at normal levels on the telephone, speak so that others may understand at normal levels and on the telephone, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.