Project Coordinator

Overnight Workflow Coordinator needed in Midtown, NY Integrity Staffing Solutions is currently seeking an Overnight Workflow Coordinator in the Midtown area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 12 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution's recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today! Our client is a leading global investment bank with one of the largest client bases in the world. They serve nearly 20,000 clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors in more than 100 countries. They offer a complete range of financial services to help clients achieve their goals and provide strategic advice, lend money, raise capital, help manage risk, and extend liquidity and hold global leadership positions in all of our major business lines. ***The Workflow Coordinator will work closely with The Team Lead (TL) on managing front desk responsibilities while delivering high quality output of banker requests. The Workflow Coordinator must exhibit a high degree of ownership and customer service, setting clear expectations, negotiating appropriate deadlines, and clarifying job instructions to eliminate potential problems for the operators. The Workflow Coordinator supports the Team Leader and is expected to attend to operator queries, phone hotline and job intake. They are also required to step into the Lead role as required to oversee the work of the shift as directed by the TL. Responsibilities:
• Act as primary backup for TL and assist in shift operations whenever required
• Effective, in-depth intake of new jobs ; Ensure all associated files are available, ensure all copyright requirements are met, ensure full and complete understanding of the requirement and be able to articulate this clearly to all operators, partner with bank on which solution is best, negotiate/agree deadlines with bankers based on availability of resources, Liaise with team to secure most efficient solutions, Help manage allocation of work to next appropriate operator available to ensure deadlines are met and instructions are being accurately followed
• Answer phones with professionalism and a high level of customer service
• Partner with colleagues to ensure continuous flow of work as directed by Team Leader or Operations Manager
• In case of delays to jobs, advise the banker in a timely fashion and provide a realistic ETA for the completed work
• Provide excellent customer service, ensuring banker experience of PPS is always above average
• Delegate work to operators and monitor the status of the requests to ensure deadlines are met and instructions are being accurately followed
• Perform and become expert in the Microsoft Office suite, along with special functions such as scanning and Adobe Acrobat. Take all training assigned in a timely way
• Expert knowledge in advanced applications as needed for the role-MapInfo, Illustrator, InDesign, Photoshop, Etc.
• Handle a crisis and escalate when appropriate
• Help implement changes to operational procedures
• Provide appropriate, constructive feedback on operator performance to management
• Escalate issues in a timely and appropriate fashion Skills:
• At least two years at Senior Operator Level and demonstrated ability to handle client interactions
• Advanced knowledge of workflow tools and methodologies
• Excellent estimating abilities
• Excellent oral and written communication skills
• Strong customer focus skills
• Decisive and assertive
• Ability to negotiate
• Ability to engage in difficult conversations effectively
• Problem solving/ analytical ability
• Adaptability/ flexibility
• Ownership and initiative
• Ability to multi-task
• Advanced knowledge of print production process
• Accuracy, attention to detail and ability to proof work Additional Details:
• Pay Rate: $21.00 per hour
• Hours: Overnight Shift- 6pm-5am (4 day shift) Tues-Sat
• Employment Type: Contract
• Limited medical and dental coverage for contractors and their families available immediately
• Opportunities for professional growth. Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen. OPENAFNYC