Bilingual (Spanish/English) Inside Sales Representatives - Miami, FL

Cuando se trata de salir adelante, tienes las de ganar. Let's call it great career potential.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.  Or, the opposite, not being able to get the answers.   At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Inside Sales Representatives.  If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.  We're shaping our industry by helping more people gain access to the care they need with the levels of service they deserve.  If you love the very idea of providing service to those in need, this can be your opportunity to do your life's best work.SM

The Bilingual (Spanish/English) Inside Sales Representatives drive sales/enrollments through effective handling of all telephone inquiries from prospects & members interested in the UnitedHealthcare Medicare Solutions, with the intent of enrolling consumers in optimal plan(s)/product(s).

Primary Responsibilities:

• Convert inbound calls to sales
• Initiate outbound calls to qualified leads and participate in special campaign initiatives- no cold calling!
• Participate in inbound, outbound, or special projects/campaigns to support year round sales needs - flexibility and the ability to adapt to change are essential
• Use knowledge of Medicare product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
• Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with Medicare requirements and enrollment guidelines 
• Meet and maintain requirements for agent licensure, appointments and annual product certification

Essential Skills:

• Strong verbal communication and active listening skills
• Strong organizational skills and ability to multi-task
• Ability to communicate clearly, convey interest, conviction, and energy over the phone
• Ability to build rapport, understand, and empathize with a diverse consumer population
• Ability to present information persuasively
• Financial aptitude

Qualifications:

• High School Diploma or GED equivalency
• Spanish/English Bilingual Required
• Minimum 6 months strong, proven sales experience over the phone or face to face, AND/OR a college degree
• Must have, or be able to obtain within 14 days, all appropriate state licenses
• Familiarity with computer and Windows PC applications, including ability to learn new and complex computer systems and apply for phone and off phone activity
• Demonstrate consultative selling skills
• Ability to work regularly scheduled shifts within our hours of operation 9 am to 9 pm local time, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• Authorization to work in the United States
• Successfully complete a pre-employment background check and drug screen
• All new hires will be required to successful complete the Unitedhealthcare certification exams necessary to be qualified to sell Medicare products
• Experience in a team or call center environment preferred

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods of close vision looking at a computer monitor.
• Call center environment with moderate noise level due to Advisors talking, computers, printers, floor activity.

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an  on-line pre-screening test  that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.



Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.