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est. per hour
Customer Experience Advocate - Work for a Startup - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 6215 Ferris Sq San Diego, California |
About this job
Whistle is a technology company dedicated to helping pets live longer and healthier lives, utilizing intuitive devices and a comparative database of pet health information. Whistle is creating a new standard for preventative care. We believe the relationship with our pets is one of the most important bonds we have in life, and that a better understanding of our petsâa, a¢ health is critical to strengthening that connection.
We are a company filled with people who love their pets and are passionate about building great products. Between the pack we have collective experience across the Fortune 500 in technology and consumer products, including: Amazon, AOL, Apple, Bain, BCG, Genentech, Google, HP, Microsoft, Philips, Sierra, Tesla and TI. Backed by leading venture capitalists and executives across tech, pet and retail, Whistle has offices in San Francisco and San Diego.
________________________________________
Are you looking for a work environment that is growing, thriving and has a passion for people who love pets? Do you want a career that will take you places and give you new experiences in life? Are you success oriented, looking for personal growth, most of all is fun on your list of must haves? This role will provide an opportunity to engage directly with our customers to address their questions and technical inquiries. This is not your typical support opportunity graded by time to resolve an issue. At Whistle we pride ourselves on connecting with each customer and helping them in a friendly, efficient manner. We take the time to look for individuals who want to provide the ultimate customer experience, a promise of direct personal contribution, and seek the potential to grow within our company.
What You'll Do:
> Spend roughly 30 hours each week assisting our customers via email and phone with technical support needs.
> Resolves customer issues on the first call contact whenever possible without having to transfer the call
> Make a connection with each customer.
> Provide the best support experience possible for each customer.
> Utilize desk.com to manage support queue and tickets.
> Issue RMA and replacements using order fulfillment tools.
> Work with managers to proactively improve the customer experience.
What You're Like:
> Not afraid to pick up the phone and call a customer.
> Genuinely enjoy helping people with technical challenges.
> Goes out of the way to be of assistance to people.
> Keeps abreast of latest mobile technology and gadgets.
> Able to remain cool when folks become frustrated.
> Understands every interaction affects the customer's perception of the company.
What You'll Need:
> 3 months -2 Years experience in customer support, technical support, or retail experience.
> Familiarity with GPS, mobile phones, Bluetooth and home networking technology is a plus.
> Desire to provide our customers excellent and compassionate support.
> Exceptional written and verbal communication skills.
> Experience using support ticket platforms such as, Desk.com, Salesforce or Zendesk.
What We're Offering
* Top Notch Pay
* Daily Lunches
* Fun Environment
* Ability to advance
* Benefits
* Working for a startup
If you believe you have what it takes to work in a highly independent, fast-paced environment where teamwork is critical and flexibility is a must, then Whistle might be the place for you. We are looking for 10 individuals to join our customer experience team in San Diego.
We are a company filled with people who love their pets and are passionate about building great products. Between the pack we have collective experience across the Fortune 500 in technology and consumer products, including: Amazon, AOL, Apple, Bain, BCG, Genentech, Google, HP, Microsoft, Philips, Sierra, Tesla and TI. Backed by leading venture capitalists and executives across tech, pet and retail, Whistle has offices in San Francisco and San Diego.
________________________________________
Are you looking for a work environment that is growing, thriving and has a passion for people who love pets? Do you want a career that will take you places and give you new experiences in life? Are you success oriented, looking for personal growth, most of all is fun on your list of must haves? This role will provide an opportunity to engage directly with our customers to address their questions and technical inquiries. This is not your typical support opportunity graded by time to resolve an issue. At Whistle we pride ourselves on connecting with each customer and helping them in a friendly, efficient manner. We take the time to look for individuals who want to provide the ultimate customer experience, a promise of direct personal contribution, and seek the potential to grow within our company.
What You'll Do:
> Spend roughly 30 hours each week assisting our customers via email and phone with technical support needs.
> Resolves customer issues on the first call contact whenever possible without having to transfer the call
> Make a connection with each customer.
> Provide the best support experience possible for each customer.
> Utilize desk.com to manage support queue and tickets.
> Issue RMA and replacements using order fulfillment tools.
> Work with managers to proactively improve the customer experience.
What You're Like:
> Not afraid to pick up the phone and call a customer.
> Genuinely enjoy helping people with technical challenges.
> Goes out of the way to be of assistance to people.
> Keeps abreast of latest mobile technology and gadgets.
> Able to remain cool when folks become frustrated.
> Understands every interaction affects the customer's perception of the company.
What You'll Need:
> 3 months -2 Years experience in customer support, technical support, or retail experience.
> Familiarity with GPS, mobile phones, Bluetooth and home networking technology is a plus.
> Desire to provide our customers excellent and compassionate support.
> Exceptional written and verbal communication skills.
> Experience using support ticket platforms such as, Desk.com, Salesforce or Zendesk.
What We're Offering
* Top Notch Pay
* Daily Lunches
* Fun Environment
* Ability to advance
* Benefits
* Working for a startup
If you believe you have what it takes to work in a highly independent, fast-paced environment where teamwork is critical and flexibility is a must, then Whistle might be the place for you. We are looking for 10 individuals to join our customer experience team in San Diego.
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