Coordinator, Market Operations - Full-time / Part-time

MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.

Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel. * Conduct dealers/agents channel support in real time
* Respond to customer issues escalated to Regional level
* Interacts with business owners and managers
* Assist store personnel, as needed
* Track and identify store transaction errors
* Provide feedback to stores from daily finance department reports
* Reactivate used phones for dealers
* Research phone history to protect against reactivating stolen phones
* Periodically involved in special projects as requested
* Provides additional training to retail store staff
* Assist Customer Operations Manager in resolving customer problems
* Assists Logistics Specialist in processing shipments to and from regional office

* High School diploma or GED equivalent
* One (1) year customer service experience