IT Support Engineer

Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

A successful IT Support Engineer will have the following:

• Bachelor's degree from four-year college or university or equivalent, related degree where appropriate.
• 2 - 3 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of Windows 7 and MS Office.
• A+, MCSE and other related certifications where appropriate are a plus; knowledge or experience in an NT environment using TCP/IP connectivity. 
• Good oral and communication skills as well as good customer service skills.
• Ability to lift up to 65 pounds.

IT Support Engineer works independently to support Dish Network specific applications using judgment and professional knowledge to solve problems. Supports IT related activities assigned by the corporate entities such as IT Service Desk, Data networks, NT Admin, Telephony/VOIP and/or other information systems groups.

Primary responsibilities fall into the following categories:

• Perform 1st, 2nd, and 3rd level support of all computer hardware
• Works under minimal supervision on duties and tasks that are frequently non-routine such as adapting procedures, techniques, tools, materials and/or equipment, to meet special needs.
• Installs and supports client and server software using working knowledge of standard MS software; enters and completes problem ticket information via the approved tracking system. 
• Logs all repairs and services performed; orients trains and leads lower level and other Support Engineers; provides weekly status reports to the IT Manager on current conditions and potential trouble areas. 
• Maintains and recommends enhancements to electronic and written documentation.
• Update SOX process documentation quarterly as required, complete quarterly SPOQ questionnaires as required and perform/monitor required SOX controls as described in Tutor documentation; assist the regional manager with tasks as assigned.