Corporate Account Manager - Full-time

Overview:

The Corporate Account Manager (CAM) is responsible for new business development, prospecting, and cultivating and penetrating sales in selected corporate accounts. The CAM serves as the primary contact for developing long-term customer relationships and securing program purchase commitments at established price levels.

**Position may be located in New York, New Jersey, Connecticut, Philadelphia or Maryland**

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Achieve sales activities and performance objectives for retention and penetration of strategically targeted customer accounts Support market leadership by attendance at meetings with both Sales and Operations
• Achieve new account targets based on large corporate account prospects
• Provide coaching and leadership to local sales efforts and customer service team members
• Interact with the Managing Director to develop and execute sales strategies for existing accounts and new business development
• Participate in the qualification process of new customer prospects
• Coordinate sales efforts of FedEx Office services and all core print product offerings
• Schedule and conduct regular in-person visits to new and existing customers
• Initiate marketing activities to activate FedEx Office services to defined customer segmentation
• Ensure that customers are trained to utilize the FedEx Office ordering and purchasing guidelines for products
• Maintain and grow established accounts with the primary focus on corporate headquarters and key targeted customers with decision-making abilities
• Build and lead account strategy by engaging additional resources to grow revenue at locations beyond HQ (secondary coverage)
• Manage the entirety of assigned accounts and travel to multiple locations (including national travel) within the account, as required
• All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree or equivalent experience
• 7+ years of commercial sales experience with a focus on prospecting new customers and developing existing business relationships
• Demonstrated business math and intermediate computer skills with MS Office
• Advanced level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
• Demonstrated understanding of sales financial targets/quotas
• Strong conceptual selling, presentation, closing and organizational skills
• Proven selling skills and knowledge of value propositions
• Previous management experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

• Suggests areas for improvement in internal processes as well as possible solutions
• Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
• Applies Quality concepts learned from training during daily activities
• Supports FedEx Office’s Quality initiatives

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.