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in Kingsland, GA
Store Seasonal Employee - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Kingsland, GA Kingsland, Georgia |
About this job
Job Title: Customer Service Associate - Sales Floor
SH0011-SH0014, SH0019
Job Description
General Description/Purpose
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This
includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required
to respond to customer inquiries and support them throughout their shopping experience including promoting customer
loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining
a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and
organized, and monitoring for potential theft or security risks. Lastly, the CSA is responsible for completing all other duties as
assigned.
Work Schedule
Requires late evening, night-time, and early morning availability any day of the week. Required to work a Corporate schedule
determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to
be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time:
Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of
the store.
Scope
This position reports to a Department Manager and does not have direct reports.
Essenttiiall Knowlledge,, Skiilllls,, and Abiilliittiies (Continued)
Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Administrative Ability, Form, Report, and Log Completion, Computer Use
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s), Equipment Operations, LRT
Scanner, Handheld Devices
Being Organizational Savvy: Organizational and Department Knowledge
Communicating Effectively: Written Communication, Telephone Etiquette, English Language Proficiency, Verbal
Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability
Creating the New and the Different: Innovation/Creativity
Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation
Decision Making: Problem Solving, Decision-Making
Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance
Focusing on the Bottom Line: Accountability, Initiative
General Product or Service Knowledge: Demonstration, General Product and Service Knowledge, Product Knowledge,
Department Merchandise in Assigned Area(s)
Getting Organized: Planning and Organizing, Multi-Tasking, Time Management
Inspiring Others: Influence
Effective Date: 2/2/2015 Page 1 of 3
Job Code:
Department: Sales Floor Departments; Admin Office
Job Title: Customer Service Associate - Sales Floor
SH0011-SH0014, SH0019
Job Description
Essenttiiall Knowlledge,, Skiilllls,, and Abiilliittiies (Continued)
Keeping on Point: Sense of Urgency
Loading/Receiving: Loading
Loss Prevention: Inventory Control
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Return and Exchange Policies, UPC Tags, Lowe's Policies and Procedures, Lowe's Safety and Loss
Prevention Policies and Procedures
Power Equipment: Power Tools, Powered Equipment
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Register Activities: Transactions (Customer Service), Register Operation
Relating Skills: Sociability, Listening, Interpersonal Skills, Teamwork
Safety Orientation: Equipment and Tool Safety, Safety Orientation
Sales/Selling Orientation: Lowe's Credit Programs, Lowe's Sales Programs
Physiicall Requiirrementts (Continued)
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the
ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's
property surrounding the store, or additional work areas.
Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs,
or a combination of these muscle groups.
Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.
Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or
strenuous tasks as well as standing and sitting for long periods.
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays
including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct
bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects
or equipment, and to push, pull, and carry heavy objects.
Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate
objects or to perform other job-related tasks.
Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult
work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent
sounds.
Climbing: The ability to climb, work, and carry items up and down ladders.
Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in
coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Effective Date: 2/2/2015