CSR (bilingual)

the qualified candidate will be SPANISH speaking and come from a call center environment.

the client is not looking for anyone that comes from telesales / telemarketing background

the primary role is to Answer phones and respond to customer requests.
Provide customers with product and service information.
Transfer customer calls to appropriate staff upon request.
dentify, research, and resolve customer issues suing the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.

REQUIREMENTS:

Fluent in Spanish

Min 1 year of experience in Call Center

Healthcare experience preferred

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.