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Sales & Service Representative
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 1507 7th Street SE Hickory, North Carolina |
About this job
WHY WOULD YOU BE LUCKY TO WORK WITH CONVERGYS??!!
A POTENTIAL TO MAKE UP TO $15-$16PER HOUR!!
NOW HIRING-INBOUND SALES AND SERVICE REPRESENTATIVES
We are more than LUCKY here at Convergys! We are a family who is looking to EXPAND!! And we want YOU to be part of this exciting journey!
And if that isn't enough we also offer:
* Starting Rate of $9.50/hour with an increase to $10.50/hour
after 7 weeks of Training!
* Top performers can earn incentives up to $3 additional per hour!
* $500 GRADUATION BONUS
* Opportunities for Advancement- 79% are promoted from within!
* Excellent Benefits, including Tuition Reimbursement !
* Casual Dress Code
* FUN work environment!!
Recently named a Patriotic Employer by the ESRG for the ability to work with Military schedules!
DIMENSION & SCOPE:
Sales and Service Representatives interface with customers via inbound or outbound calls or the Internet for the purpose of selling basic products and services.
Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
Place and/or receive customer inquiries that may require deviation from a script or sales flow process
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Provide answers and/or advice to customers based on their particular requirements and customer profile
Update customer records
Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. Six months of customer service sales experience preferred.
CANDIDATE PROFILE:
Basic sales closure techniques, confidence in products and advocate skills
Courteous with strong customer service orientation
Strong communication, multi-tasking, negotiation skills required
Ability to remain calm under pressure and work in a concise, clear and focused manner
Must be flexible with the ability to adapt to changes quickly
Ability to learn
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Willingness to rotate shifts, as needed.
CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment
Position is primarily sedentary
May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
EEO Employer/Vet/Disabled
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
A POTENTIAL TO MAKE UP TO $15-$16PER HOUR!!
NOW HIRING-INBOUND SALES AND SERVICE REPRESENTATIVES
We are more than LUCKY here at Convergys! We are a family who is looking to EXPAND!! And we want YOU to be part of this exciting journey!
And if that isn't enough we also offer:
* Starting Rate of $9.50/hour with an increase to $10.50/hour
after 7 weeks of Training!
* Top performers can earn incentives up to $3 additional per hour!
* $500 GRADUATION BONUS
* Opportunities for Advancement- 79% are promoted from within!
* Excellent Benefits, including Tuition Reimbursement !
* Casual Dress Code
* FUN work environment!!
Recently named a Patriotic Employer by the ESRG for the ability to work with Military schedules!
DIMENSION & SCOPE:
Sales and Service Representatives interface with customers via inbound or outbound calls or the Internet for the purpose of selling basic products and services.
Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
Place and/or receive customer inquiries that may require deviation from a script or sales flow process
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Provide answers and/or advice to customers based on their particular requirements and customer profile
Update customer records
Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. Six months of customer service sales experience preferred.
CANDIDATE PROFILE:
Basic sales closure techniques, confidence in products and advocate skills
Courteous with strong customer service orientation
Strong communication, multi-tasking, negotiation skills required
Ability to remain calm under pressure and work in a concise, clear and focused manner
Must be flexible with the ability to adapt to changes quickly
Ability to learn
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Willingness to rotate shifts, as needed.
CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment
Position is primarily sedentary
May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
EEO Employer/Vet/Disabled
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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