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Order Fulfillment Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Emeryville, CA Emeryville, California |
About this job
Overview:
Be a part of the largest & fastest growing gift card exchange company, Cardpool- located in Emeryville.
Cardpool makes it ridiculously easy to buy and sell pre-owned gift cards. Customers can buy discounted gift cards or sell unwanted gift cards for cash and these transactions are handled by our Order Fulfillment Team!
By connecting all the gift card holders around the world into one trusted gift card exchange marketplace, we are able to help everyone get exactly what they want, whether its a discounted gift card, a different gift card, or simply cash.
All ordering is done through our website and we are currently looking for an Order Fulfillment Associates that can be involved with all aspects of the order fulfillment process.
This position is Monday-Friday 9-5:30 working within our Order Fulfillment department. We have multiple openings to support this team!
(This is a long term temporary opportunity with potential to convert into a hire!)
Responsibilities:
Selling gift cards
- Involves opening envelopes from mailed gift cards that are received
- Check gift card balances on received cards
- Sending payment on gift cards to customers
- Inputting cards into inventory;cycle counts
Buying gift cards
- Involves retrieving the gift cards from inventory and mailing them out
- Manage and navigate orders through a customized queue system
- Process the shipping of 85% of orders, verifying balances, and packing envelopes
- Process up to 800 gift cards daily
- Folding invoices into envelopes
- Sending out emails to customers
- Provide customer support by making verification phone calls
Qualifications:
- Must be MAC proficient and be able to navigate a browser
- Familiar and be able to navigate in Google Chrome
- Attention to detail, and ability to respond quickly to developing issues
- Data entry and ability to do basic keyboard entry
- Strong interpersonal skills
- Strong sense of customer service principles
- Problem solver and ability to communicate clearly and concisely
Blackhawk Network complies with requests under FCO
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