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in Boston, MA

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Hours Part-time, Full-time
Location 160 North Washington St
Boston, Massachusetts

About this job

CUSTOMIZATION DESIGN SPECIALIST

Converse Believes That Unleashing The Creative Spirit Will Change the World. 

Sell. Don't Sell Out
. 


You wear what you want and you don't like to be defined. It's your music on your stereo, it's your art on your walls, it's your life and you live it that way. Cool. That's what we're all about and we want you to bring that to work for us. We want people who are originals, who can communicate and help others find their originality. Sneakers and clothes are the skin we present to people - it might as well be unique.

As a Customization Design Specialist, you will be a brand ambassador and lead production of custom products at Converse Retail Stores. Unleash customer creativity by delivering premium customer service and conceptualize customer inspirations into unique custom Converse products.

Service customers by identifying their personalization needs, facilitating design appointments and events and following-up on orders. Create loyal customers through your commitment to creative experiences and product knowledge.

Customization Skills:
* Strong ability in Photoshop and Adobe CS required.
* Highly effective and compelling communication skills
* A keen eye for design and the ability to conceptualize customer inspirations and ideas into compelling custom products.
* Passion for design and creativity are a must. Can you drive what has been created but also create next for our consumer?
* Enthusiastic personality with strong customer service background and relationship building skills.
* Well-organized and takes pride in workspace.
* Knowledge of direct-to-garment digital printing, materials and textiles preferred.


Operational and Merchant Excellence: 

* Create a fun, energetic environment for our customer
* Knowledge and contribution to daily sales and KPI targets
* Consistently perform operational and merchandising standards.
* Ensure customization equipment, consumables and inventory is maintained and up to date.
* Partner with teammates on tasks, processes and production opportunities
* Maintain consistent attendance in accordance with Converse Attendance Expectations and Retail Conduct Expectations.
* Comply with Converse's Harassment Policy and NIKE Code of Ethics

Customer Service Excellence:
* 
Create a fun, energetic environment for our customer
* Be a Converse Brand Ambassador and lead by example.
* You will be the face of the customization experience and guide our consumers on a journey tap into their creativity but it doesn't stop there. You will be required to create an engaging consumer experience for everyone who enters the store.

Qualifications
* 1-2 years of retail experience.
* A compelling portfolio that showcases your experience and ability
* Speaking clearly with employees and customers

* Ability to exercise a high degree of professionalism.

* Must be able to work evenings, weekends and holidays as needed

* Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments



To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to receiving any final offer of employment from Converse.

Of course our commitments don't stop with our customers. If you're up to the challenge of Converse Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Converse products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Converse Collective Retail experience.