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Operational Trainer - Maryland Heights, MO - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Maryland Heights, MO Maryland Heights, Missouri |
About this job
Position Description:
Health care is constantly changing and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the training needs of an organization helping to heal the health care system. When you join us as an Operational Trainer, you will work with an elite team of trainers who share your energy, passion and commitment to learning and development. You will assess, develop, deliver and measure training to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.(SM)
Health care is constantly changing and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the training needs of an organization helping to heal the health care system. When you join us as an Operational Trainer, you will work with an elite team of trainers who share your energy, passion and commitment to learning and development. You will assess, develop, deliver and measure training to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.(SM)
Positions in this function are responsible for training within Provider and Member Services. Trainers within this group may train outside of specialty, as needed. May also be involved in the instructional design process.
Primary Responsibilities:
- Trainers will be responsible for meeting department and MBO goals.
- Extensive work experience within own function.
- Work is frequently completed without established procedures.
- Works independently.
- May act as a resource for others.
- May coordinate scheduling of training classes and coaching sessions
- Ability to drive site metrics through training materials covered and subjects.
- Accountable for leading training new hires, current employees, and training new subjects as needed.
- Assess the training and organizational development needs within a function (e.g. claims)
- Participate in the development of training programs
- Prepare training related materials
- Provide leadership within the classroom or virtual classroom environment
- Report training metrics and generate training related reports
- Work on adhoc projects and events
- Schedule classes
- Mentor others
- Act as a resource to others
- Trainer Role
Requirements
Required Qualifications:
- High School Diploma/GED
- Must be capable and willing to travel up to 25%
- 1+ year previous corporate training or coaching experience
- 1+ year experience working with MS Word, Excel, Outlook, and PowerPoint
- Previous experience reporting training/coaching results
- Previous experience with public speaking, presenting, and/or facilitating large meetings (20+ people)
Preferred Qualifications:
- Bachelor's Degree
- Previous experience with MyMetrics
- Experience working in a call center environment.
- Experience working with Medicare and Retirement calls.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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