You might also like
in Plano, TX
Customer Service Representative- Plano, TX
Hours | Full-time, Part-time |
---|---|
Location | Plano, TX Plano, Texas |
About this job
You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Customer Service Representative for UnitedHealthcare, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look to you as their trusted advisor and advocate.
Our Customer Service Representatives work hard to build trusted
relationships with members across their health care lifecycle. This includes
assisting in plan selection and enrollment, educating members about management
of their health and well-being, helping members to maximize health plan
benefits and personal health care dollars and owning customer service inquiries
through to resolution.
Responsibilities:
- Respond to
complex customer calls - Resolve customer
service inquiries which could include: - Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent
customer service - Constantly meet
established productivity, schedule adherence, and quality standards
Requirements
Qualifications:
- 1 year of customer service experience analyzing and solving
customer problems, OR 1 year of insurance experience - 1 year of call center experience required
- An education level of at least a high school diploma or GED
OR 10 years of equivalent working experience - Authorization to work in the United States
- Available to work 40 hours per week anytime within the
operating hours of the site (7am to 7pm, Monday-Friday) - Familiarity with computer and Windows PC applications, which
includes the ability to learn new and complex computer system applications - Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand
multiple products and multiple levels of benefits within each product- Ability to remain focused and productive each day though
tasks may be repetitive
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use
of hands/fingers across keyboard or mouse, handling other objects, long periods
working at a computer - Service center environment with moderate noise level due to
Representatives talking, computers, printers, and floor activity
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: customer service representative, customer
service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health
care, office, phone support, training class