Birthday Party Coordinator - 300 Bowling Center/Nightclub

AMF's "300"

Like Your Favorite Nightclub, But With Rental Shoes.

Live the 300 Experience, 352 Days A Year (Minus Days Off and Vacation Time):

Birthday Party Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Tracks and maintains birthday party reservations for child and adult parties.  Responds to leads that come through the center (AMF.com and other means); private lane reservations may be escalated to sales manager.
• Details all event information, including requested offerings, deposits, and final reconciliation and communiqué with clients in AMF GroupSmart sales application.
• Up sells merchandise and supplemental amenities (i.e. Arcade, miniature golf, etc.) to increase average price per person.
• Distribution of birthday packages (invitations, thank you cards, goodie bags). 
• Confirms all birthday party details 72 hours prior to event.
• Works closely with management and sales team to ensure revenue maximization through strategic lane availability.  Creates lane reservation maps (with relevant event details).
• Prepares 10-day birthday party forecast reports and distributes accordingly.
• Properly communicates changes and/or cancellations to the management staff.
• Executes monthly postcard mailings to all clients in AMF GroupSmart with upcoming birthdays and sends thank you notes at the conclusion of the parties.
• Ensures center has continuous supply of birthday party collateral and supplies.  Confers with management regarding updating collateral as needed.
• Assists the sales team with prospecting activities for additional birthday party business, via schools, day camps, and parents of invited birthday party guests.
• Promptly assists and responds to all birthday problems, customer questions or requests by immediately taking ownership of the inquiry and guiding to resolution.
• Meets with prospective clients and provides them with tours of the facility.
• Assists with answering Sales Office phone and assists with group event inquiries if Sales Representatives are unavailable.  Completes inquiry sheets and distributes to Sales

High School Diploma and 1 years of sales experience preferred. 

As a committed equal opportunity employer who strictly maintains a drug free workplace, AMF conducts pre-employment criminal, drug, social security and credit screening.  AMF offers a very competitive wage and an attractive benefits package including a limited medical/dental plan, a 401K and a tuition reimbursement plan.  We are committed to growing our business while helping our employees to grow both personally and financially.