Service Account Manager - West Valley City, UT - Full-time / Part-time

Position Description:

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The purpose of Service Account Manager is to delight our customers by resolving their issues through fast and accurate problem identification, routing to the appropriate department or Account Manager when applicable with resolution or status of issues requiring additional research.

Primary Responsibilities:

• Responsible for final response and resolution of escalated issues with external and internal customers, representing over 17,000 employers and over 1,000,000 account holders as well as items escalated from 'Tier 1' staff.
• Ensure that all processes and procedures comply with federal regulations, Bank policy, and support the financial infrastructure of the Bank.
• Process and allocate inbound ACHs and wires totaling nearly three million dollars per day in deposit transactions from employer groups representing over 1,000,000 account holders as well as resolve any outstanding or exception items by working with Finance to reconcile all clearing accounts.
• Provide support and guidance to existing and potential customers to ensure continued membership. Often times the communication with employer groups will be with senior level accounting and/or human resource personnel while internal communication will require complex problem solving with clear messaging. Will be responsible to handle escalations and 'management' communication requests.
• Responsibilities will also include transaction research, corrections, escalated fund allocation issues, escalated dispute resolutions, and exception item handling, suspense processing, account closures and account transfers.
• Balance the requests of customers and internal policies using facts, established procedures, and pertinent data while serving as a mentor and advisor to the 'Tier 1' role.
• Make decisions regarding dispute resolution with minimal daily oversight.
• Team monitors and responds to over a million transactions monthly, many of them requiring in depth understanding of complex tax impacts.
• Promptness, reliability and accuracy in work, especially when dealing with deposit transactions, can directly affect the customer's image of and confidence in Optum Bank.
• Serve as a subject matter expert on projects impacting Monetary Transactions as well as participate and drive process improvement within the team.

Requirements:

• Associate Degree OR  High School Diploma with 5 years of business experience
• Working Hours M-F 8a-5p. will need to work weekends, holidays, and overtime as needed
  
• 2+ years of Bank and/or Financial Transaction experience
• 3+ years Customer Service experience in an office setting environment
• Intermediate experience with Word, Excel, and Outlook.
• Basic experience with Access
• Basic understanding of federal regulations as they relate to Checks, Wires, and ACHs.
• Proficient with data entry; keyboarding and ten-key.

Assets:

• Understanding of federal regulations as they relate to Health Savings Accounts.

Take the next step, online at: www.yourlifesbestwork.com

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.