Senior Customer Service Representative - Telecommute Oregon state only - Salem, OR - Full-time / Part-time

Position Description:

Energize
your career with one of Healthcare's fastest growing companies.  

You dream
of a great career with a great company – where you can make an impact and help
people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans
live their lives to the fullest by educating them about their symptoms,
conditions and treatments; helping them to navigate the system, finance their
healthcare needs and stay on track with their health goals. No other business
touches so many lives in such a positive way. And we do it all with every
action focused on our shared values of Integrity, Compassion, Relationships,
Innovation & Performance.

When you are in the business of health
care, you're in the business of people. At UnitedHealth Group we want every
customer experience to be distinctly personal. The challenge is complex. When
people call us for help, their focus is on getting the best care possible. We
help them understand their benefits and their options. This part of their lives
matters a lot to them and it matters just as much to us. Our customer service
teams have a serious responsibility to make every contact informative,
productive, positive, and memorable for what it says about how much we
care. 

 

As a Senior Customer Service Representative you're responsible
for providing expertise and customer service support to members, customers,
and/or providers. You'll provide direct phone-based customer interaction to
answer and resolve a wide variety of inquiries.



Primary Responsibilities:

• Provide
  excellent customer service

• Constantly
  meet established productivity, schedule adherence, and quality standards

• Respond
  to complex customer calls

• Resolve
  customer service inquiries which could include:

• Benefit
  and Eligibility information

• Billing
  and Payment issues

• Customer
  material requests

• Physician
  assignments

• Authorization
  for treatment

• Explanation
  of Benefits (EOB)

• Extensive
  work experience within own function.

• Work
  is frequently completed without established procedures.

• Works
  independently.

• May
  act as a resource for others.

• May
  coordinate others activities.

Requirements: 

• High
  School Diploma/GED

• Work
  Shift: Monday through Friday between the hours of 8:00 am to 5:00 pm  Pacific Time

• The
  ability to work in a Windows based environment (including basic Word, Excel,
  Outlook) is required

• 2+
  years Customer Service experience using phone and computer as primary tools required (call center experience preferred)
  

Assets:

• Associate
  degree 

• Knowledge
  of HMO/PPO/Medicare Plans/benefits and medical terminology is preferred

• Bilingual
  in English and Spanish a plus

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.