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Customer Service Representative Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | San Diego, CA San Diego, California |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 164520BR
Posting Location: San Diego, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Everything you want to be......
Posting Job Title: Customer Service Representative
Start Date: April 13, 2015
Posting Location: San Diego, CA, US
Position Location: 10450 Pacific Center Court, San Diego, CA 92121, US
Position Type: Full Time
Are you versatile and cool under pressure? Does your " can do " attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available- plus tremendous support, incentives and a clear career path for growth - all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you ' ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer ' s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you ' ll make customers happy - today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You ' ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
. **Please note: We are looking for people who are available to work any shift. Some shifts can end as late as 2 AM or later, including Saturday or Sunday. ** This class is scheduled to start on April 13, 2015 at $12 an hour plus bonuses and commissions! This requisition is for our Full-Time position. Submit your resume today and complete the required on-line assessment.
If you like providing excellent customer service and enjoy working in an exciting environment with loads of incentives, rewards, and recognition, then apply online today and complete our assessment. (please plan on 75 minutes to complete the assessment) Once you finish we ' ll let you know next steps in our process!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers high volume of calls and responds to customer inquiries about subscriber services, products, billing, and general information.
- Informs and markets all premium cable services and products to customers who call in, in order to maximize the sale of company products/services.
- Consistently meets sales and service goals by ascertaining customer ' s needs and cross-selling and/or upgrading products and services.
- Schedule installation and service appointments with customers who request cable installation or who require service on their cable television equipment. Utilizes computerized billing system to obtain service availability dates and to schedule appointments.
- Reviews billing statements with customers and computes costs associated with the statement in order to resolve discrepancies and to answer questions. Adjusts customer billing statements on the computerized billing system when a service-related problem has occurred or payment arrangements have been coordinated on delinquent accounts.
- Computes and coordinates payment arrangements with customers on delinquent accounts within the guidelines set forth by the department.
- Troubleshoots basic Cable TV problems such as Audio/Video inputs, Cable Card issues, Remote Control issues, and Digital Set-top issues.
- Saves customers from disconnecting services whenever possible.
JOB REQUIREMENTS:
- Recent heavy volume phone experience in a customer service capacity, automatic call distribution experience preferred.
- Typing speed of 40 WPM is required.
- Must be willing to work days, nights, evenings or weekends.
- Basic knowledge of computer Operating Systems including but not limited to the following required: Windows98, Windows2000, Windows Me, Windows XP, Windows NT and Macintosh Operating systems.
- Basic to intermediate knowledge of PC hardware and software configuration, modem configuration and installation, computer networking and IP, Internet browsers (Explorer, Netscape) and Internet E-mail applications, cabling and installation, hubs, routers and other networking devices, FTP, Telnet, DNS, NAT, email server configuration, LAN/WAN.
- Basic to intermediate level knowledge of all TWC supplied customer equipment including, but not limited to: Set-top boxes, cable cards, remotes, modems - including Digital Phone modems, and wireless routers strongly preferred.
- Must possess excellent customer service skills.
- Must be able to maintain regular attendance and report to work on time.
- Must be able to assist customers via telephone, e-mail or via online chat room.
- Must interact with coworkers in a positive manner, follow directions and work rules and accept constructive feedback.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
To learn more about us, and apply online visit www.timewarnercable.com/careers
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law
Drug Test / Background Check / High School Diploma or Equivalent is Required
TWCCB
FCC Unit_TWC: 0561
Controlling Establishment ID: 00137 - San Diego Pacific Center Ct
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 164520BR
Posting Location: San Diego, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Everything you want to be......
Posting Job Title: Customer Service Representative
Start Date: April 13, 2015
Posting Location: San Diego, CA, US
Position Location: 10450 Pacific Center Court, San Diego, CA 92121, US
Position Type: Full Time
Are you versatile and cool under pressure? Does your " can do " attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available- plus tremendous support, incentives and a clear career path for growth - all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you ' ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer ' s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you ' ll make customers happy - today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You ' ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
. **Please note: We are looking for people who are available to work any shift. Some shifts can end as late as 2 AM or later, including Saturday or Sunday. ** This class is scheduled to start on April 13, 2015 at $12 an hour plus bonuses and commissions! This requisition is for our Full-Time position. Submit your resume today and complete the required on-line assessment.
If you like providing excellent customer service and enjoy working in an exciting environment with loads of incentives, rewards, and recognition, then apply online today and complete our assessment. (please plan on 75 minutes to complete the assessment) Once you finish we ' ll let you know next steps in our process!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers high volume of calls and responds to customer inquiries about subscriber services, products, billing, and general information.
- Informs and markets all premium cable services and products to customers who call in, in order to maximize the sale of company products/services.
- Consistently meets sales and service goals by ascertaining customer ' s needs and cross-selling and/or upgrading products and services.
- Schedule installation and service appointments with customers who request cable installation or who require service on their cable television equipment. Utilizes computerized billing system to obtain service availability dates and to schedule appointments.
- Reviews billing statements with customers and computes costs associated with the statement in order to resolve discrepancies and to answer questions. Adjusts customer billing statements on the computerized billing system when a service-related problem has occurred or payment arrangements have been coordinated on delinquent accounts.
- Computes and coordinates payment arrangements with customers on delinquent accounts within the guidelines set forth by the department.
- Troubleshoots basic Cable TV problems such as Audio/Video inputs, Cable Card issues, Remote Control issues, and Digital Set-top issues.
- Saves customers from disconnecting services whenever possible.
JOB REQUIREMENTS:
- Recent heavy volume phone experience in a customer service capacity, automatic call distribution experience preferred.
- Typing speed of 40 WPM is required.
- Must be willing to work days, nights, evenings or weekends.
- Basic knowledge of computer Operating Systems including but not limited to the following required: Windows98, Windows2000, Windows Me, Windows XP, Windows NT and Macintosh Operating systems.
- Basic to intermediate knowledge of PC hardware and software configuration, modem configuration and installation, computer networking and IP, Internet browsers (Explorer, Netscape) and Internet E-mail applications, cabling and installation, hubs, routers and other networking devices, FTP, Telnet, DNS, NAT, email server configuration, LAN/WAN.
- Basic to intermediate level knowledge of all TWC supplied customer equipment including, but not limited to: Set-top boxes, cable cards, remotes, modems - including Digital Phone modems, and wireless routers strongly preferred.
- Must possess excellent customer service skills.
- Must be able to maintain regular attendance and report to work on time.
- Must be able to assist customers via telephone, e-mail or via online chat room.
- Must interact with coworkers in a positive manner, follow directions and work rules and accept constructive feedback.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
To learn more about us, and apply online visit www.timewarnercable.com/careers
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law
Drug Test / Background Check / High School Diploma or Equivalent is Required
TWCCB
FCC Unit_TWC: 0561
Controlling Establishment ID: 00137 - San Diego Pacific Center Ct
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS190
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