Application Support Analyst - Full-time / Part-time

Brand: Aaron's
Req# COR002K

Description: Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.   As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.   The IT Customer Software department is looking for a key player to offer support of Aaron's business critical applications and processes. The individual will also be willing to coach others, create knowledgebase and training materials.   Duties The team member will be responsible for troubleshooting, fixing, and finding root causes for issues that come from the NSC, internal support, or other departments. In addition, he or she will be responsible for maintenance of existing processes, providing trouble shooting documentation to the NSC, and serve as a liaison to other teams in the IT Organization. He/she will also be responsible for monitoring and fixing critical after-hour issues coming into the National Support Center.   Position Requirements:   ·         Excellent communication and interpersonal skills ·         Excellent telephone etiquette ·         Outstanding organizational skills ·         Ability to manage multiple tasks at the same time ·         Good conflict resolution skills ·         High energy level ·         Maintain professional appearance ·         Determination ·         Outstanding troubleshooting skills ·         Attention to detail ·         Willingness to learn ·         Knowledge of SQL, Windows OS, basic networking, web technologies (HTML, CSS) and Aaron’s store operations ·         Thrives in high stress environment         At Aaron’s, you will have access to a comprehensive benefits package that includes:   Paid time off including vacation days, sick days and holidays Ongoing training and development Medical, dental & vision insurance 401(k) plan Life insurance Disability benefits Employee Purchase Discounts   A drug screen and criminal background investigation are required before beginning employment at Aaron’s. A job performance reference check is also required.   Aaron’s is an Equal Opportunity Employer
Primary Location: 1015 Cobb Place Blvd
Kennesaw, Georgia
30144