Catering Coordinator - Full-time / Part-time

Managed by SMI Hotel Group, the Crowne Plaza Richmond Downtown is an award-winning 298 room upscale hotel, located in the heart of downtown's financial district, along the banks of the James River. Guests can choose to stay in and enjoy the comfort and style of our casual Pavilion Café and Great Room, or have an adventure of mountain biking or kayaking just steps from our door. Richmond was recently named the “Best River Town in America” by Outdoor Magazine, and the Crowne Plaza Richmond Downtown is the most convenient hotel to some of the best urban river recreation in the country. Shopping, dining, night life, as well as historic Shockoe Slip and Shockoe Bottom are also just blocks away. The property features over 13,000 square feet of flexible meeting and event space, which can accommodate groups from 5- 500.

Job Description:

This position is responsible for the coordination of meetings, banquets, weddings, and special events for accounts from the creation of the event to the final follow-up. This position will coordinate the execution of meetings and banquets from the sales department depending on business levels. In addition, this position will support administrative needs of the Catering and Banquet Departments. Works hours will be Tuesday through Saturday from 10:00AM-6:30PM. This position MUST be flexible with hours, as they will change to accommodate events.

Duties/Essential Functions (includes, but is not limited to the following):

• Maintain a high level of service and accurate operation procedures
• Coordinates with all departments to ensure client’s needs are met
• Assist in the proper costing of menus and specialty orders
• Remain aware of competitors and industry trends
• Ensure all definite bookings are accurately detailed and monitor all changes
• Actively solicit and book business following hotel standards
• Check all functions prior to start to ensure all aspects of event are correct
• Ensure a safe working environment for all employees
• Maintain complete knowledge of and comply with all hotel and departmental policies
• Prepare correspondence, etc. for the Catering Department
• Ensure BEO’s, package deliveries, and applicable information are properly distributed
• Check event reader boards and signage daily for accuracy and visibility
• Maintain and audit filing system and DELPHI for accuracy
• Maintain strict confidentiality and security of all hotel information, reports, correspondence, and files that are proprietary or otherwise designated as confidential
• Prepare and process purchase orders and requisitions as directed with follow-up
• Distribution of daily event logs and changes to various departments
• Weekly events information and distribution
• Prepare door sign cards, menus, and any other pertinent signage
• Be able to self-task

Position Requirements:

• Event/Catering experience preferred
• Industry certifications preferred
• Filing and general office skills and organization
• Skill in establishing and maintaining effective working relationships with staff and clients