Customer Service Representative

WE ARE LOOKING FOR QUALIFIED CANDIDATES TO BEGIN IMMEDIATELY

BNoticed is a fast paced, online promotional products company looking for motivated, high energy customer service representatives. We are a gay owned, at will employer located in San Diego's Hip Normal Heights

Responsibilities of the position(s) include:

* Communicate accurate product and imprint information to prospects and clients

* Provide timely quotes and follow-up in support of clients requirements

* Provide clients with options and ideas to meet their needs

* Conduct appropriate follow up to ensure satisfaction, secure sale and return business

* Coordinate with Suppliers to meet customer sample, quote and order requirements

* Prepare and process orders

Successful candidates will have the ability to:

* Demonstrate prior customer service experience, with some retail sales helpful and online sales preferred

* Demonstrate basic office skills (phone etiquette, filing, copying/scanning, mail processing, etc.)

* Demonstrate strong written and verbal communication skills (grammar, spelling, etc).

* Demonstrate basic math skills, including the ability to work with percentages

* Effectively and efficiently utilize basic Microsoft Office programs including Outlook and Exel as well as the ability to quickly master cloud based programs such as CRM, research tools, etc.

* Effectively organize and manage tasks, emails, phone calls, workstation, and all other duties

* Demonstrate an outgoing, friendly, positive attitute in working with clients and co-workers

* Ability to quickly learn, apply, and retain information

* Maintain productivity while multi-tasking with routine interruptions

* Assume ownership in performing duties accurately and timely

* Demonstrate a sense of urgency to meet customer and company requirements

* Work effectively both independently and as part of a team

* Instill confidence and show clients a positive experience both by phone and email

* Meet sales objectives by converting internet based leads into sales

* Build and maintain strong relationships with clients, suppliers, and service providers

* Follow both verbal and written instruction

* Ability to work while seated at a workstation, utilizing a computer and phone, throughout shift

Benefits:

* Sick and Vacation Pay after 90 day probation period

* Team Bonus Pool available after 90 day probation period

* Paid Holidays available after 90 day probation period

More Info:

* Must be at least 18 years old

* Must have some experience in customer service

* Authorized to work in the United States

* Wages based on experience, $10 to $11 per hour

* Working hours are Monday thru Friday, daytime hours

When applying, please include:

* What skills do you have that would help you perform this job?

* Why are you interested in this position?

* Please list your availability.