Temporary Work at Home - Customer Service (Help Desk)

We have a opening for a Temporary Work at Home - Customer Service (Help Desk).

Must be able to work various shifts per week.

URGENT! Work From Your Home- $10/hr plus $2/hr completion bonus if you work all assigned hours

Looking to earn some additional income quickly? We have a short term Work at Home - Customer Service (Help Desk) position available supporting the #1 best selling tax software in the US! Unlimited overtime available! The next step in the process is to fill out the online application at

Opportunities for permanent positions are possible when this assignment is finished!

Details:

Pay:$10/hour + $2/hour completion bonus if you work all assigned hours

For example, if you work 100 hours during the 2 week project, you will earn $1200

Must work April 15th!

(MUST LIVE IN IOWA, NEBRASKA OKLAHOMA, FLORIDA, INDIANA, KANSAS, NEW MEXICO, TENNESSEE, OR SOUTH DAKOTA)

Equipment Requirements:

• Broadband Internet - reliable, high-speed, hard-wired, bi-directional.
• DSL or Cable (no wireless or satellite connections).

• Analog landline - dedicate for your use while working, and that you can use while also accessing the Internet. Please note that this phone line will not be available for personal / household use during your shift hours. Must be one of the following:
• Cable - phone service from a Cable TV service provider (without a modem)
• VoIP phones (Vonage, AT&T CallVantage, MagicJack, etc.) are NOT acceptable. Phone is attached to a modem is considered VOIP .

• Plain Old Telephone Service (POTS) or sometimes called PSTN - traditional landline phone service using a dedicated copper pair to the home

• Fiber-Optic - phone line provided by a local phone service.

• Telephone - corded, traditional telephone.
• No cordless, cellular / wireless or VoIP phones (Vonage, AT&T CallVantage, etc.)
• Must have a "mute" button
• Headset -either plug directly into your telephone base or take the place of your telephone and plug directly into your telephone line (wall jack).
• Minimum requirements: Hands-free, Corded

Work at Home Agent

Responsibilities:

• Provide customer support to clients via phone, email or web channels
• Learn and become knowledgeable of client's products or services
• Accurately log all interactions via established business process and tools
• Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller
• Demonstrate ability to identify solutions based on established processes and procedures
• Demonstrate effective soft skills, active listening, and ability to empathize with the customer's situation
• Act with sensitivity in all customer interactions
• Effectively manage length of calls / handle time
• Display effective time management skills
• Promote teamwork and contact center success