Entry Level Customer Service - Full-time / Part-time

Our client is a leader in the mortgage servicing industry and are currently in need of a Customer Service Representative

A Candidate will be responsible for:

-Resolving issues for home owners about there mortgage in a call center environment. Provided information on amounts owed, due date, payoff amounts due, principal balances.

-Processed payments and also set up payment plans. Reviewed homer owner account to see what best options are available to them when they are no long able to pay for the home, with out falling into foreclosure.
-Research and resolve customer problems that require in-depth research and provide written explanations of research problems.
-Review short payments to determine if these payments should be applied.
-Provide mortgage verifications as requested by mortgagors.
-Assist with tax research, HUD subsidy loan re-certification, monthly HUD subsidy billing, partial release of security processing, and optional insurance set-up and remittance as assigned.

A qualified candidate should have:

A Bachelor's degree in related industry.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.