Product Support Representative - Eden Prairie, MN - Full-time / Part-time

Position Description:

Energize
your career with one of Healthcare's fastest growing companies.  

 

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

 

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:

• Receive inbound calls regarding appointment scheduling with a field hearing professional for potential customers with hi Health Innovations Hearing Devices
• Make outbound calls to remind clients of their appointments
• Manage client contact information within Salesforce software
• Process outbound mail related to appointment information
• Manage documentation around appointment information and directions to locations
• Constantly meet established productivity, schedule adherence, and quality standards
• Punctual adherence to scheduled work start times
• Ideal candidates should have excellent communication skills, problem solving skills, ability to be flexible in daily assignments and a passion for assisting customers with their healthcare needs
• Moderate work experience within own function.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others.
• Supervision/guidance is required for higher level tasks.
• Responsible for direct customer service of non-insurance related products (i.e. Ingenix products).
• May provide technical expertise, problem triage, instructions or general non-sales customer support.
• Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products).
• May provide technical expertise, problem triage, instructions or general non-sales customer support.
• Moderate work experience within own function.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others.
• Supervision/guidance is required for higher level tasks.

Requirements:

• High school Diploma/GED or 10 years of equivalent work experience
• 1+ years of customer service experience
• 1+ years of PC experience, including the ability to locate and interpret complex information from multiple systems
• Shifts within the hours of 8:00 am - 6:00 pm central time
• 1+ years of experience in call escalations   
• Basic in MS Word and Excel

Soft Skills:

• Proven problem solving abilities

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.