Business Manager - Portland OR or Minnetonka, MN - Full-time / Part-time

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Manager of Business Operations is responsible for the management and administration of multiple non-customer facing functions and teams including: WorkLife Resource and Referral Coordinators (RRCs), EAP Research Specialists, Fulfillment and mail room staff, and the Educational Library coordinator.  This position will manage daily operations of multiple teams and levels of staff and is accountable for financial and non-financial results. Additionally, the Business Ops manager will monitor department and individual performance standards; make recommendations to enhance, streamline, and improve the provision of services; and provide on-going coaching and development of staff as well as succession planning. This position reports to the Director of Business Operations and will focus on execution of tactical and strategic plans within a fast paced, rapidly expanding environment.

Primary Responsibilities:

• Monitors individual and team performance to ensure performance objectives are met; mentors and offers constructive feedback as well as career development support and succession planning


• Oversees work activities of other supervisors


• Sets direction of teams/functions, resolves problems and provides guidance on challenges and opportunities


• Adapts departmental plans and priorities to address business and operational challenges


• Advises senior leaders on key operations, determines performance objectives/metrics and defines tools to measure progress to ensure consistent achievement of business objectives


• Analyzes performance data and works to reengineer processes through benchmarking


• Administer business and financial plans to respond to strategic initiatives


• Serves as a liaison with other departments and advocates for teams/functions internally and externally as appropriate


• Communicates key information to staff including new client groups, procedures, policies, etc.


• Responsible for creating a climate of superior performance and execution


• Work with supervisors on all Human Resources initiatives including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, self-directed teaming and employee development


• Performs other activities as directed by Director of Business Operations

Required Qualifications:

• BS/BA in business or related field


• 5+ years of broad experience leading multi-functional teams


• Interpersonal skills to influence and spur cultural change, facilitating and enhancing performance within a cross-functional environment


• Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks


• Knowledge and application of change management practices


• Ability to identify needs and action solutions; influencing without formal authority


• Experience leading other supervisors or managers


• Knowledge of Human Resource policies and procedures, including experience with performance management, career development and succession planning


• Exceptional communication and presentation skills


• Strong, independent decision-making, problem solving, and analytical ability


• Ability to respond quickly and professionally in a fast-paced work environment


• Ability to master multiple priorities under tight deadlines; aggressive process and project management ability

Preferred Qualifications:

• Advanced business degree  


• Previous experience working within a healthcare organization


• Experience managing large team of telecommuters

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Operations Manager, Portland, OR, Minnetonka, MN