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in Arlington, VA
FOH (Front of House) Key Hourly - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 1616 N Troy Street Arlington, Virginia |
About this job
Assist all FOH team members by ensuring they have necessary resources to provide guests with a genuine Tupelo Honey Cafe experience that meets operational guidelines and ensures future profitability of store.
ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES
- Ensures that service standards are met and service staff is actively engaged in exceeding guest expectations.
- Understands completely all policies, procedures, standards, specifications, guidelines and training programs for FOH.
- Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness by creating a positive and productive work environment and hold staff accountable for those objectives being met.
- Controls cash outs and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Ensures all end of day cash outs are correctly completed and documented.
- Directs daily shifts as MOD on duty of service floor.
- Makes sure all side work is completed properly, logs filled out and service properly concluded.
- Handles guest complaints during the course of service and settle appropriately based on FOH MOD guidelines.
- Assists FOH team members with POS functionality in ringing, preparing and processing checks and payments.
- Opens and closes the restaurant with key and security code.
- Conducts daily line up in accordance with FOH MOD non-negotiables.
- Participates in the daily digital log, sharing relevant content from shift with fellow team members.
- Works with FOH staff to develop their skill set as it relates to sales and service.
- Works floor shifts while simultaneously maintaining pace and supporting staff.
- Complete incident reports when needed and compile incident reports for GM/Service Manager.
- Ensure all FOH team members are clocked in and out at scheduled times.
- Ensure cleanliness of FOH including properly bussed tables, windows, host stand, etc.
Qualifications
- At least 3 years’ experience in FOH service environment as service or management personnel.
- Must possess a positive, proactive, constructive teamwork attitude.
- Possess good math skills and have the ability to operate a POS system.
- Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels
- Must be able to move and process information quickly
- Must have a working knowledge of the English language.
Physical Requirements
- Be able to work in a standing position for long periods of time (up to 9 hours).
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work up to 50 hours per week.
- Must be able to move and process information quickly.