Customer Service Representative

Job Requirements:


Be on time, ready to work at assigned work location on a daily basis

Manage time effectively

Meet scheduling goals

Respond well to coaching and supervision

Follow departmental procedures when communicating with members

Accurately record notes on member files related to their information and status

Return voice mail messages from members in a timely manner

Work overtime as determined by business needs

Report member complaints immediately to Call Center Manager

Assist other departments as needed

Participate in staff meetings

Attend training sessions to acquire/enhance skills related to programs offered

Maintains a neat, orderly work area





Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Skills/Qualifications: •Ability to fluently speak, read, write and interpret moderately complex documents in English •Strong communication and interpersonal skills required for effectively communicating with customers via phone •Courtesy and listening skills are required for interactions with customers and team members •Basic math; ability to comprehend distance •Basic knowledge of Microsoft Office and the ability to navigate the internet •Analytical ability to read and interpret data, to identify problems or issues and make appropriate adjustments, to ask questions and seek advance when information or requirements are unclear or unavailable