Client Care Coordinator - Part-time

The Client Care Coordinator is expected to perform a variety of duties in the area of client services.

All of the responsibilities of the Client Care Coordinator are designed to help provide the highest 

quality of service to our clients.

Primary Responsibilities:

• Reflect the core values of Senior Help, Inc, d.b.a. an independently owned and operated 

Home Instead Senior Care franchise

• Conduct initial assessments and QA visits 

• Conduct client inquiries with prospective clients

• Conduct care consultations with prospective clients

• Develop and maintain positive relationships with all clients through quality assurance (QA) 

visits, phone calls, cards, and special events

• Conduct follow up as necessary

• Monitor, mediate, and log both client and CAREGiver activity and follow up on the 

CAREGiver assignments and client services

• Counsel CAREGivers on quality assurance concerns after visiting clients

• Conduct client/CAREGiver introductions as scheduled

• Enter and maintain accurate client and CAREGiver records in BOSS

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities:

• Correspond with clients on holidays and birthdays

• Participate in CAREGiver meetings

• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent

• Five years of related business experience or an equivalent combination of education and 

work experience may be considered

• Must possess a valid driver’s license