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Enterprise Service Desk Specialist Senior Job
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Quantico, VA Quantico, Virginia |
About this job
Senior Enterprise Desktop Support needed for a contract opportunity with Yoh's client located in Quantico, VA.
Top Skills Should You Possess:
- Three (3) years of Desktop Support experience
- Two (2) years of IT ticketing system experience
- SEC+ AND ITIL Cert is a MUST HAVE!!!!!!!!!
What You'll Be Doing:
- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology Services.
- Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
- Three years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP). ES certification: process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.
What You Need to Bring to the Table:
- A high school Diploma
- One to three (1-3) years minimum of applicable experience
Recruiter: Mike Calleri
Phone Number: 585-315-8812
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.
J2W: INFOTECH
TAX TERM: CON_W2
J2WYOHFED
Ref: 1055144
Enterprise: IT & Telecom
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