Intent Analyst - Data Entry

Interactions is changing the way leading companies communicate with their customers by transforming frustrating experiences into productive conversations. We deliver speech and natural language technology solutions for leading organizations, device manufacturers and application developers that seamlessly integrates human and artificial intelligence. The result for our Fortune 500 customers is a dramatic reduction in cost, an amazing customer experience... and happier customers.
To support our continued growth, Interactions is hiring Intent Analysts. In this role you will perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and entering the information into our proprietary software.
Job Requirements:
Enters caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format.
Maintain up to date knowledge of trained client applications
Maintain acceptable work quality in accordance to department policies
Capturing callers intent on where calls should be routed
These roles are based in our iCenter locations in Indianapolis, Austin, and Franklin.
Qualifications:
Required:
High school diploma or equivalent
Basic to advanced computer skills
Accuracy in grammar and spelling
Typing: 40 WPM
Attention to detail
Ability to handle sensitive and confidential information
Preferred:
Strong initiative and solid judgment abilities/skills
Ability to work independently with minimal supervision and accept constructive feedback
Ability to work a flexible schedule
As a condition of employment Interactions requires satisfactory completion of a background screening and testing for illegal drugs.
About Interactions:
Interactions LLC, founded in 2004, is headquartered in Franklin, Massachusetts and has additional offices located in Indiana, New Jersey, New York, and Texas. Learn more at www.interactions.net