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Collector/Customer Service Rep - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 810 Springer Drive Lombard, IL Flowerfield, Illinois |
About this job
Position Summary:
The position of Collector I requires a self-motivated individual with strong verbal skills who performs daily interactions with debtors over the telephone and who seeks to help debtors find debt-relief solutions by:
1) performing general skip tracing techniques to locate debtors assigned from a client-provided list
2) reviewing and understanding account information provided through the SRA database, in order to better evaluate debtor situations
3) negotiating SRA-approved payment arrangements with debtors by anticipating and overcoming potential objections to payment, and by providing solutions to debtors for pay-off plans that result in account closure
4) following all federal, state, SRA and client collection guidelines and laws
Position Requirements
* Basic computer skills including typing, keyboard manipulation, working knowledge of and the ability to search the Internet
* Good verbal communication skills with a focus on listening and interpreting information, speaking clearly and succinctly utilizing proper grammar and polite telephone etiquette
* Good verbal negotiation skills; the ability to work under pressure and concentrate on the task at hand, focus on details, and present the debtor with equitable solutions utilizing non-intimidation techniques
* Basic math skills including ability to perform calculations using addition, subtraction, multiplication, division and percentages
* An ability to work independently, set goals and strive to achieve them
* Contribute to team efforts and goals and enjoy working with peers and superiors
* An ability to understand constructive criticism and improve performance
Position Responsibilities and Essential Functions
* Utilize pre-taught skip tracing techniques to locate assigned debtors
* Negotiate pre-approved payment terms with debtors
* Overcome debtor stalls and objections by explaining and recommending solutions for debt payment
* Leave messages with debtors to inform them of return contacts utilizing a mandated script
* Execute verbal skip tracing procedures when the debtor is not reached. If possible, secure the debtor's home address, home telephone number, and place of employment from the individual on the phone
* Utilize the pre-approved script when debtor is reached. This includes identifying SRA and the purpose of the call, identifying the debtor and asking for payment on the account
* Create and/or update any historical debtor data with new information, record the call result or disposition adding any relevant notes about the debtor or debtor call via the menu or narrative section of the system
The position of Collector I requires a self-motivated individual with strong verbal skills who performs daily interactions with debtors over the telephone and who seeks to help debtors find debt-relief solutions by:
1) performing general skip tracing techniques to locate debtors assigned from a client-provided list
2) reviewing and understanding account information provided through the SRA database, in order to better evaluate debtor situations
3) negotiating SRA-approved payment arrangements with debtors by anticipating and overcoming potential objections to payment, and by providing solutions to debtors for pay-off plans that result in account closure
4) following all federal, state, SRA and client collection guidelines and laws
Position Requirements
* Basic computer skills including typing, keyboard manipulation, working knowledge of and the ability to search the Internet
* Good verbal communication skills with a focus on listening and interpreting information, speaking clearly and succinctly utilizing proper grammar and polite telephone etiquette
* Good verbal negotiation skills; the ability to work under pressure and concentrate on the task at hand, focus on details, and present the debtor with equitable solutions utilizing non-intimidation techniques
* Basic math skills including ability to perform calculations using addition, subtraction, multiplication, division and percentages
* An ability to work independently, set goals and strive to achieve them
* Contribute to team efforts and goals and enjoy working with peers and superiors
* An ability to understand constructive criticism and improve performance
Position Responsibilities and Essential Functions
* Utilize pre-taught skip tracing techniques to locate assigned debtors
* Negotiate pre-approved payment terms with debtors
* Overcome debtor stalls and objections by explaining and recommending solutions for debt payment
* Leave messages with debtors to inform them of return contacts utilizing a mandated script
* Execute verbal skip tracing procedures when the debtor is not reached. If possible, secure the debtor's home address, home telephone number, and place of employment from the individual on the phone
* Utilize the pre-approved script when debtor is reached. This includes identifying SRA and the purpose of the call, identifying the debtor and asking for payment on the account
* Create and/or update any historical debtor data with new information, record the call result or disposition adding any relevant notes about the debtor or debtor call via the menu or narrative section of the system
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