Summer Student Loan Back Office

*This is a seasonal position for the summer*

We are looking for hightly motivated individuals who are looking for a position during the summer. Gain financial experience while working in a fun fast paced environment. This position will provide a wide varietly of back office functions assisting those applying for a Student Loan with Discover. You will verify and process documents sent in by Student Loan applicants.

Positions will start May 18th and June 1st.
Schedules available:
May 18th: 2:30pm-10pm
June 1st: 6am-2:15pm

Qualifications

Account Managers may perform a variety of functions to respond to written customer inquiries and other Back Office functions.
Prepare Lender Debt Validation Letters.
Work system-generated reports to resolve account issues.
Request, prepare and send reprinted loan documents as requested.
Conduct investigations.
Regularly interact directly with customers via phone or email to gather necessary facts to fully resolve issues.
Be available to assist front-line phone teams when called upon.
Amount of Supervision: Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Closely supervised, works within established procedures.
Communication Skills: Good verbal and written communication skills. Basic verbal and written communication skill to perform varied daily tasks.
Decision Making / Problem Solving: Under direct supervision, makes routine decisions. Decisions may have minimal impact on department and are usually prescribed. Minimal problem solving skill. Routine decision making with minimal impact, refers to policies and guidelines in resolving problems.
Task Complexity: Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Varied tasks requiring
good understanding of procedure.
Adhere to prescribed follow-up activities to ensure timely response to customer inquiries.

Qualifications:
1. Must have excellent computer, verbal & written communication skills
2. Good decision making and time management skills
3. Positive attitude and a desire to provide service to others
4. Attention to detail
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.