Order Management Representative (OMR1) Job

Posting Job Title:Order Management Representative (OMR1)
Requisition #: 165702BR
Posting Location: Syracuse, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Time Warner Cable Regional Commercial Operations office currently seeks an Order Management Representative to be located in Syracuse, NY. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.

PURPOSE:
The purpose of this position is to function as lead party in the coordination of activities related to the installation of all services for the customer. Also ensure that all organizations touching the order accurately complete their respective tasks. Escalates as required to ensure customer due dates are met.

FUNCTIONS:
• Ensures performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery).
• Coordinates/works with Provisioning, Service Delivery, Construction, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment.
• Contacts customer to verify critical order information. Reviews all service requests for accuracy and completeness by working with the customer and/or account team prior to order entry/submitting for processing.
• Tracks all service requests/milestones via the latest implementation tracking tools through close to bill.
• Provides status updates to customers and account teams as needed.
• Provide order reporting, systems updates to management as required.
• Schedules cutovers with customers and equipment vendors.
• Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe.
• Performs special projects as assigned by Manager.
• May be required to be available to customers 24X7 at times.

EXPERIENCE REQUIRED:
• Ability to read and write in English and use arithmetic skills accurately to complete daily paperwork required.
• Knowledge of all phases of construction as well as local municipality codes and clearances preferred.
• Ability to identify Internet/HSD equipment such as routers, modems, firewalls, converter boxes, etc., required.
• Strong written, verbal and interpersonal communication skills required.
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision required.
• Working knowledge of Microsoft Word and Excel.
• Ability to analyze and solve problems in a constantly changing work environment.
• Strong trouble shooting and decision-making skills.
• Ability to work in a high-pressure environment.
• Projects a cooperative and positive attitude toward customers, employees, and the Company.
• Ability to be neat with self and conduct self in a respectable, responsible, courteous manner required.
• Ability to work hours outside of normally scheduled shift with little or no advance notice required.
• Requires adherence to Time Warner Standards of Business Conduct.
• Position must assist in maintaining the confidentiality of customer and business data at all times.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Note: This job description is not intended to be all-inclusive, and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required. Time Warner Cable may need to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00946 - Syracuse 3179 Erie Blvd

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Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status