Desktop Support Engineer

We have a full-time/part-time opening for a Desktop Support Engineer.

Must be able to work various shifts per week.

Your Desktop Support Engineering skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nation's most respected companies. Making a strategic contribution. Receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Experis knows how and where to get you where you want to go.

In this Desktop Support Engineer position, you will have the opportunity to

• Provide excellent customer service and ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked and desktop software and associated operating systems.
• Responsibilities include defining and analyzing Level III issue resolution, deployment services and adherence to ITIL process/procedures.
• Manage workstations, laptops, mobile devices and Terminal Servers by creating consistent stable platforms and managing the software lifecycle
• Evaluate, work with vendors and new technology, and test and create custom software distribution packages using PowerShell,MSI\MST technologies, InstallShield, AutoIT, Active Directory Group Policies and triggered scripts (login, logoff, etc.)
• Install network applications and support complex and unique application configurations
• Define, analyze and respond to all issues escalated from the Help Desk, Desktop Support and remote office support teams.
• Participate in researching solutions, develop action plans, create timelines and implement deployment package solutions for large, complex projects
• Adhere to existing ITIL processes as documented and participate in the development of new processes that adhere to best practices or ITIL methodology
• Participate in process improvement to promote efficiencies and positive customer experience
• Create and maintain Active Directory user accounts for new hires, terminations, and distribution lists
• Create and maintain Extranet AD and SharePoint sites
• Manage encryption process for laptops and USB devices
• Ensure security patches/updates are tested and deployed in a timely fashion.

Are you interested? The ideal Desktop Support Engineer candidate will possess the following experience:

• Minimum of a Bachelors degree, preferably in Computer Science with a minimum of five years experience with computer applications including setup, maintenance, and troubleshooting
• ITIL Foundations certified or proven experience working with ITIL processes
• Strong background in packaging SCCM
• Three years experience with desktop management systems (LanDesk, SCCM, Altiris), VB scripting, and package development/deployment
• Three years experience working with desktop security including patch management, virus protection, and encryption methodologies
• Working knowledge of network security
• Working knowledge of virtual technologies including application virtualization and desktop virtualization

• Working knowledge of BlackBerry Enterprise Server, BlackBerry devices, and other email delivery systems.

We've got the right opportunity. Tell us why you're the right person. Apply today!

Experis is an Equal Opportunity Employer (EOE/AA)