Leave of Absence Administrator - Full-time / Part-time

Universal Services of America, a rapidly growing Facility Services Company, combines an innovative mix of tradition with advanced technology to keep pace with the evolving security and janitorial needs of today’s businesses. We provide our clients with the best security and janitorial solutions, personalized customer service and unmatched value available.

At Universal Services of America, our vision is to be exceptional! To maintain exceptional people, to provide exceptional service, and to create exceptional results.

Universal Services of America is currently looking for a Leave of Absence Administrator to join our exciting corporate HR Team in Santa Ana, CA. The Leave of Absence (LOA) Administrator is primarily responsible for the direct management and oversight of the Company’s national LOA program, to ensure compliance based on state and federal regulations and ensure that an on-going claim management is within company service standards and legal compliance. Additional responsibilities include, but are not limited to:

• Provide total claim management from intake to closure for the company nationwide (48states).
• Obtain and review updated medical evidence of reason for leave upon receipt.
• Review guidelines for eligibility resulting in accurate eligibility decisions.
• Serve as the primary point of contact for phone, emails, and mail communications with employees, management and human resources staff regarding all leaves of absence and related processes.
• Provide instruction to employees and training of the branch managers and HR staff on appropriate procedure for leaves.
• Maintain accurate records of employee leaves.
• Create and maintain leave trends including current leaves, returns from leaves and intermittent leave implications (pay, benefits, return to work, etc.)
• Assure customer service with client companies and claimants.
• Perform special projects as needed.

Position Requirements

Qualified applicants for the LOA Administrator will meet the minimum requirements as listed below:

• High school diploma or equivalent (GED) required; college preferred.
• 3+ years of experience in leave of absence administration, with experience in a high volume, fast-paced environment. (600-700 open cases)
• In-depth knowledge of Family Medical Leave Act, Military Leaves, and other applicable federal and state laws, as well as company leave policies.
• Highly organized and able to think systematically to structure the work and design in a logical flow.
• Must be a proactive problem solver and team player who is detail oriented and flexible; a self-starter requiring minimal supervision with the ability to support requests from multiple directions.
• Ability to handle sensitive and confidential matters appropriately.
• Demonstrated proficiency in MS Office products (Word/Excel), and internet and website navigation required.
• Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

EOE/Minorities/Females/Vet/Disability

Universal Services of America is an Equal Opportunity Employer committed to hiring a diverse workforce.

Division Corporate - Universal Services of America