DEPARTMENT SUPERVISOR-Associate Support -Seneca, SC- - Full-time / Part-time

Position Purpose:

Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution. 

Major Tasks, Responsibilities & Key Accountabilities: 

•Supervise the work activities of Associates within his/her area 

•Communicate store objectives to Associates using the appropriate programs and tools 

•Train and develop Associates within the work team, through the management of training calendar and curriculum 

•Engage in coaching for the development of Associates 

•Participate in the interview process for hiring of new Associates and partner with store management on recommendations 

•Provide input into appropriate discipline decisions related to Associates 

•Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area

 Nature and Scope: 

•Accountable for direct supervision of the work activities of subordinates, which requires planning, monitoring and review of work 

•Direct supervision of a shift or the coordination of multiple work groups 

•Makes recommendations concerning selection, termination, performance appraisal and professional development 

•Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface 

•The warehouse environment can be dusty and noisy

•Doors are frequently open, causing drafts and interior temperature changes 

•Floors around work area may become slippery during wet weat We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Minimum Qualifications -

•Must be eighteen years of age or older.

•Must pass the Drug Test.

•Must pass Background Check.

Education Required:

The knowledge, skills and abilities typically acquired through the

completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

 •Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

- Requires the ability to move around the store and maneuver

merchandise when necessary

•Responding to public address system announcements

- Requires listening for customer service calls, personal pages and general information announcements

•Walking and Standing

- Requires moving around the store to assist Customers

•Identifying and reading reports, tickets and UPC

labels

- Requires recognizing, identifying and using merchandise and

necessary reports

Preferred Qualifications
2+ years Retail Sales or Trade experience

2+ years Customer Service experience
 

Knowledge, Skills, Abilities and Competencies:

•Quality Service:  Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

•Product Knowledge:  Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs

•Solutions:  Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met

•Respect:  Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges wai