Registrar Gulf Coast Medical Center PRN (as needed schedule) - Full-time / Part-time

GENERAL SUMMARY OF DUTIES - Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels

• Ensure charts are completed and accurate

• Verify all insurance and obtain pre-certification/authorization

• Calculate and collect patient liable amounts

• Ensure that all necessary signatures are obtained for treatments

• Answer any questions and explains policies clearly

• Process patient charts according to paperwork flow needs and established productivity standards

• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

• Assign insurance-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule

• Verify insurance benefits and determine pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

• Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy

• Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer

• Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments

• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents

• Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action

• Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests

• Escort patient to his/her destination or refers patient to an available escort

• Other duties as assigned

EDUCATION

• High school diploma or GED required

EXPERIENCE

• At least one year of registration experience preferred

KNOWLEDGE, SKILLS & ABILITIES

• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in PC applications as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately