Partner Account Manager - Full-time

Summary

Partner Account Manager

The Partner Account Manager functions as the Client Services Manager for a specific Telco Partner Account Team, and as the Field Manager for a team of employees. The primary role is to provide leadership and development to a remote team of Sales and Training Specialists who drive sales results for the assigned client program in various call centers. The Partner Account Manager will be the liaison between the field team and client, and is responsible for all client reporting and performance metrics.

While specific duties vary based on partner and client requests each month, this position works directly with client partners and call centers, and their employees on behalf of our client. Measurements of success will be based on the ability to effectively and efficiently manage the Account, Specialists field team and positively impact the quantity and quality of sales.

Compared to the Sr. Partner Account Manager, this role typically manages a

smaller number of direct reports (8-10) and scope of business.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Partner Account Manager functions as the Client Services Manager for a specific Telco Partner Account Team, and as the Field Manager for a team of employees. The primary role is to provide leadership and development to a remote team of Sales and Training Specialists who drive sales results for the assigned client program in various call centers. The Partner Account Manager will be the liaison between the field team and client, and is responsible for all client reporting and performance metrics.

While specific duties vary based on partner and client requests each month, this position works directly with client partners and call centers, and their employees on behalf of our client. Measurements of success will be based on the ability to effectively and efficiently manage the Account, Specialists field team and positively impact the quantity and quality of sales.

Compared to the Sr. Partner Account Manager, this role typically manages a smaller number of direct reports (8-10) and scope of business.

Essential Job Duties and Responsibilities

Effective hiring, on-boarding, scheduling, training, performance management, personnel development, and oversight of all direct reports.

• Ongoing training of Specialist team in the areas of Call Center relationship building, product knowledge, data analysis, incentives, training, and selling skills.
• Conduct regular coaching sessions and 1:1 meetings with Specialists to discuss strategies for continual improvement: Coaching/Accountability/Motivation.
• Evaluate Specialists performance via market visits and engage local Call Center management to collect specific feedback.
• Work with each Specialist to help create and implement local strategies, goals, incentives, and budgets to further improve sales or in response to low performance trends.

Build and maintain strong and value added client relationships and demonstrate program ROI through strong integrity, sales results, dependability, and product/service expertise.

• Maximize client ROI by efficiently managing Specialist schedules, territories, and key focus.
• Manage Client Account to ensure needs are being met and additional opportunities are proactively identified and addressed.
• Regularly meet with the client and present team execution and sales performance summaries in both formal and informal environments.
• Report out against and track all client mandated objectives and requests in a timely manner.

Proactively analyze data to develop and execute appropriate plans to drive program performance to meet or exceed sales and/or training targets

• Document and quantify opportunities, share best practices within your Telco Channel and other Telco Channels. Communicate challenges and recommendations both internally to management and to client teams.
• Efficiently, and proactively manage the Account by identifying training and sales opportunities; create and execute ROI based action plans.

Develop and maintain strategic relationships with key Call Center contacts and management.

• Work directly with client partner front-line employees, coaches, supervisors, managers and senior management to transfer product knowledge and increase sales of the Client’s products and services. Educate Associates and Management on how to sell, market, and activate the client’s products and services.

Budget, forecasting, travel, and incentive budget responsibility for the Client Account.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 75%

Minimum Qualifications


Education Level: (Required)Bachelor's Degree or equivalent experience



Field of Study/Area of Experience: Business, Marketing, or related field preferred

5+ years of experience in sales management of a technical product or service in a retail, call center, or indirect environment

5+ years of training experience of a technical product or service in a retail, call center, or indirect environment

5+ years of experience managing a team of 10+ people with a sales quota (remote management experience preferred)

5+ years of experience recruiting, training, and performance management leading up to termination

3+ years of territory management experience

Experience selling/training on a service that requires a contract and installation

Skills, Knowledge and Abilities

• Strong written communication and verbal communication skills
• Ability to direct, lead, coach, and develop people
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Ability to make oral presentations
• Track record of building and maintaining customer/client relationships
• Ability to gather data, to compile information, and prepare reports
• Analytical and research Skills
• Ability to visualize and plan objectives and goals strategically
• Team building Skills
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.