Manager eCommerce Services (O&M) - Full-time / Part-time

The Manager of eCommerce Services will be the primary point for hotels and regional teams to engage with eCommerce Services and will be responsible for the day-to-day, hands-on management and execution of eCommerce Services for a portfolio of hotels in a specified region. Services include local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. This is a remote/flexible (WFH) work from home - position can be based anywhere nationwide.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Manager of eCommerce Services will drive hotel online revenues and contributions through the management and execution of localized online services whilst ensuring activities are aligned with brand and corporate strategy. The Team Member will manage eCommerce activities for hotels in portfolio, working cooperatively with senior managers, regional directors, and other regional managers to advance regional and company goals. The Manager of eCommerce Services will ensure appropriate communication with other regional teams and back up to central brand teams to ensure alignment and optimum execution, globally and locally. The Team Member will continue to seek-out and develop new forms of cutting-edge technologies for test-and-learn applications to drive a competitive advantage, revenue and plan ROI.

Other key priorities are listed below:

Identify the Americas’ hotel goals and develop an online business plan to achieve said goals

Present the plan to stakeholders annually and administer regular follow-ups to ensure the hotel and region are on target to achieve goals

Research and help to identify business opportunities for Americas hotel online performance improvement and report findings and conclusions to department leadership

Stay abreast of all online marketing channels including cutting-edge technology, systems and opportunities and make recommendations for implementation within eCommerce department and hotels

Manage directly and project manage all eCommerce activities for portfolio and work cooperatively with subject matter experts to develop and execute plans

Leverage effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, Hilton Worldwide Sales, and Hotel Operations

Work cooperatively with eCommerce Managers and Team Members

Develop and share best practices, test results and any other information which may improve the performance of the overall department

In accordance with brand guidelines, develop and maintain hotel content and ensure site(s) are fully optimized with images, fresh search engine optimized content, and appeal to visitors

Partner with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools and Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy

Research and compare the competitive set against Americas hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more

Communicate important and necessary information to stakeholders via memos, reports, and phone calls

Adhere to measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness

Manage the objectives for hotels in portfolio and how those objectives are going to be accomplished

Continuously analyze hotel performance against standards to determine whether the hotels are on target to reach goals

Provide monthly, quarterly and ad-hoc performance reports to all stakeholders and adjust activities and plans as necessary to achieve goals

Ensure goals are being achieved and provide feedback to department leadership accordingly

Manage activity within budget guidelines

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

A minimum of five (5) years of professional experience

A minimum of two (2) years of Digital, Online, Media or eCommerce experience (SEO, Paid Search)

A minimum of two (2) years of experience analyzing data and presenting the findings to internal and/or external customers

A minimum of two (2) years of experience maintaining internal or external customer relationships and satisfaction

Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook, with a minimum of one (1) year using these programs in a professional environment successfully

Excellent presentation and public speaking skills

Superb communication skills and the ability to clearly and concisely express ideas

Ability to analyze website performance data (financial, statistical and/or performance)

Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities

Strong problem solving skills and the ability to effectively address issues in collaboration with others

Ability to proactively identify and prevent potential problems

Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A minimum of seven (7) years of professional experience

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.